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Business Profile

Locksmith

Michael's Keys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Michael's Keys's headquarters and its corporate-owned locations. To view all corporate locations, see

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Michael's Keys has 2 locations, listed below.

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    • Michael's Keys

      4003 Colleyville Blvd Colleyville, TX 76034-3746

    • Michael's Keys

      700 N. Main Fort Worth, TX 76106

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAD LOOST MY CAR KEY. BUT car was open not lock. I CALLED ****************** - Michael's Keys . he told it would 125$ if i bering my car there and it will be 2day.so had my car towed over to tham. than on 3 day said he is still trying to make key.and told me he will need to get a code and that will be exter charge but i had no choice since my car was already towed over there and he was working from door ware his other store told me that is not the way to make key you have to get coed. which he got on 5th day and while trying to make the key from the car door he damaged ...it it is 180 to 200 locksmith to come to your car..BUT I was trying to SAVE money so i had my car towed to tham AS I WS TOLD IT would be 125$ but at end he carge me more

      Business Response

      Date: 06/10/2024

      Dear ****************,

      Michaels Keys would like to apologize for any miscommunication in regards to your vehicle service.  Once the vehicle was delivered to our shop, it was not in the condition as expressed to our technician over the phone.  At some point your ignition cylinder had been rekeyed and did not match that of the door lock on your vehicle.  The result of this was having to run the code, which is an additional charge that you agreed upon. Our technician did reach out and explain this to you prior to doing any work.  Although we cannot offer a refund for the services already performed we would like to provide a resolution for the situation.  We would be willing to provide a new door lock cylinder keyed up to match your ignition key at no charge to you.  If you will please call our Service Manager, ************************* at ************ he will be happy to schedule this for you.

       

      Sincerely,

      *********************

       

       

       

      Customer Answer

      Date: 06/12/2024

      Complaint: 21714510

      I am rejecting this response because:

      Regards,

      *****************************.......that is not case has key now does work with door , 50 $ that was charge extra should be refunded as every other people told me the charge would be less  I HAD CALLED YOUER OTHER STORE  THEY SAID ***** THING WAS TO GET THE COD  AND ON TOP OF THAT MY CAR WAS KEEP there more that time i was told and my car door lock is damageed by you to. 

    • Initial Complaint

      Date:01/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase 01/26/24 Amount of purchase was $58.46 I walk into Michaels Keys and saw that they made keys for home, I aksed the guy at the front desk how much was it to make keys and he said $3.50 a key and then about 15 seconds later he said $4.50 a keys I purchase 12 keys and only got two keys cut. While he was cutting my keys a pregant white female entered the store, she got maybe one key cut and was only charged $3.50 for her ******** that is a dollar less than what I paid for my keys and I even had to ask for a bag to put my keys in, the guys just laid them the keys on the counter for me to take. I was over charged for the same product for no none reason. I even asked the guy was or is there a military discount, he said no.

      Business Response

      Date: 02/19/2024

      Mr. Blues,

      I am sorry you had an unfavorable experience in out *********** store. I went back through and checked the register receipts and found you had purchased New Orleans Saints novelty keys. Our novelty keys are more expensive due to the fact we pay the *** to use their logo. The price of $4.50 each blank we charge is lower than most of our competitors ranging from $7 - $25 per blank.


      Regarding the woman who checked out at the same time as you,she had purchased generic house keys and a mailbox key. I know that most keys look alike, but we have over **** unique blanks and they all vary in price.

      I added a copy of your transaction and hers for comparison

                                                                                                                                                                             
      If you would like to return all your novelty keys, we will give you a full refund. I hope this helps ease your mind and we can continue to earn your business in the future. Once again, we thank you for shopping with us.

    Michael's Keys is NOT a BBB Accredited Business.

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