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Business Profile

Concrete Sealers

NanoSeal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Sealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April29, 2022
    Approximately $750.00
    Seal a patterned concrete walkway/patio with Nanotechnology sealer

    Business Response

    Date: 09/27/2022

    To whom this may concern.

    This email is in response to the complaint filed by Lynne *******. 

    Ms. ******* has been in contact with NanoSeal regarding the work that had been completed and the warranty provided by NanoSeal.  Lynne’s work was originally completed back in April of 2022, she has called since then stating that the seal has not been holding up on the patio surface. We understand this is frustrating and we have spoken to Ms. ******* about getting her on the warranty calendar. When we first talked to Ms. ******* about the warranty, we did let her know that we had a waiting list for warranty work. This is not normally the case, however, with the exceptionally hot summer, the concrete has been getting upwards of 160 degrees Fahrenheit. We cannot lay the sealant down with such extreme heat since it may flash off in such heat. This means that we must wait for the ground to cool down a bit and we have notified our customers of this. We have been scheduling warranty work for September – January where we can address the concerns during the cooler weather and the seal can be laid properly without it flashing off. We do have Ms. ******* in our system for scheduling and we will make sure her job is put as a priority and she will be contacted again immediately.

    Please note that this issue is a manufacturing issue, not a workmanship issue. We have been working with the manufacturer on improvements for future issues with the extreme heat.

    Thank you, 



    Nikki ******
    V.P. Corporate Admin Systems
    ***** ********
     

    Business Response

    Date: 09/27/2022

    To whom this may concern.

    This email is in response to the complaint filed by Lynne *******. 

    Ms. ******* has been in contact with NanoSeal regarding the work that had been completed and the warranty provided by NanoSeal.  Lynne’s work was originally completed back in April of 2022, she has called since then stating that the seal has not been holding up on the patio surface. We understand this is frustrating and we have spoken to Ms. ******* about getting her on the warranty calendar. When we first talked to Ms. ******* about the warranty, we did let her know that we had a waiting list for warranty work. This is not normally the case, however, with the exceptionally hot summer, the concrete has been getting upwards of 160 degrees Fahrenheit. We cannot lay the sealant down with such extreme heat since it may flash off in such heat. This means that we must wait for the ground to cool down a bit and we have notified our customers of this. We have been scheduling warranty work for September – January where we can address the concerns during the cooler weather and the seal can be laid properly without it flashing off. We do have Ms. ******* in our system for scheduling and we will make sure her job is put as a priority and she will be contacted again immediately.

    Please note that this issue is a manufacturing issue, not a workmanship issue. We have been working with the manufacturer on improvements for future issues with the extreme heat.

    Thank you, 



    Nikki ******
    V.P. Corporate Admin Systems
    ***** ********
     

NanoSeal, LLC is NOT a BBB Accredited Business.

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