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Business Profile

Doors

Precision Interior Products
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Precision Interior Products knowingly sold my family damaged, defective, and non-compliant products and materials to be specifically built and provided to meet the *** Windstorm Requirements. This business is engaging in Deceptive Trade Practices and Texas Business and Commerce Code.Precision Interior Products as a company, staff, and ownership have destroyed our dream home by engaging in unlawful business practices and since our complaints with our financial institution were made, are now attempting to intimidate and threaten.1) ******************* insurance claim(s): Damages now exceed $100,000.00 a) Zurich Claim: ********** b) ****** Claim: ********** 2) Texas Attorney General Complaint a) attached complaints dated 08/04/2024 3) ?communication(s): NO RESPONSES TO DATE a) 04/02/2024: window and door purchases $14,420.00 & $16,033.68, Order Numbers #***** & #***** b) 05/06/2024: text from ****** with Precision Interiors notifying of door damages, to be repaired, and delivery rescheduled for later date, to allow for repairs. c) 05/17/24: Kortsen ****** distributed an urgent email to lawfully notify Precision Interior Products of the defective **************** to hopefully prevent any damages from inclement weather conditions. NO RESPONSES TO DATE d) 05/17/24: Precision Interior Products acknowledged the urgent matter related to the defective **************** stating they submitted a service ticket, copying the additional parties related to the service request. NO RESPONSES TO DATE e) 06/06/24: Kortsen ****** emailed a status request for the service call, clearly notifying Precision *************** of damages related to the defective **************** and the pending Windstorm Inspection. NO RESPONSES TO DATE f) 06/28/24: Kortsen ****** emailed a status request for the service call, clearly notifying Precision *************** of damages related to the defective **************** NO RESPONSES TO DATE

    Business Response

    Date: 10/22/2024

    Please see attachment.

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