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Business Profile

Refrigeration

North Houston Refrigeration Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigeration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/26 the company came to compete an estimate on a refrigerator at my home. They had to come back a second time to get more information off the unit that they didn't complete on the first trip. I was quoted $700.00 for repairs which was more than the unit was worth. No further action was taken until receiving an email for a bill of $292.28 for the estimate. When questioning the estimate bill I was told "There should have been an understanding on your part that payment for our services would be required. "

    Business Response

    Date: 09/24/2024

    Our company went out to Mr. ********** residence to complete an diagnostic service on a True refrigerator.  Because of the age and the condition of the unit it was not working nor was it covered under warranty.  Mr. ******** was provided two estimates for two different options for repairing the refrigerator. When Mr. ******** was sent an invoice, he told us it was "shady" for us to expect payment for our services and he would be filing a complaint with the BBB. In essence, what has happened here is our company provided a service for Mr. ******** and now he is refusing to pay for that service which is theft of services.

North Houston Refrigeration Services is NOT a BBB Accredited Business.

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