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Business Profile

Reptiles

Lifetime Habitats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reptiles.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for two ****** enclosures from this company back in fall of 2022. I received one a year later about the same time. My second one has not been received. I have been in contact with the owners of the company on a consistent basis and they assured me that I would receive my second enclosure. I was informed in July of this year, 2024 that they filed bankruptcy and the company was no longer in business. I asked about my second enclosure and was told there was another that would be sent if I wanted it (not the one I ordered). I agreed to take that enclosure, since they had not even built my second one. By September I still did not receive the enclosure so I contacted them again and was then offered two smaller enclosures because the other one was ruined and I accepted that offer too. It is now November and I still have not heard back from them or received any enclosures. I sent one last message to them asking for a refund since they will bring my enclosure that has been paid for or made good on any of the alternate offers made.

  • Initial Complaint

    Date:10/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid almost $3,200 for a tortoise house for our zoo. Delivery date kept getting pushed back until we stopped hearing from the company altogether. There website and ******** page has been deleted and I heard that they filed for bankruptcy.

Lifetime Habitats is NOT a BBB Accredited Business.

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