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Business Profile

Pest Control Services

Enviro Guard Pest Control San Antonio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Enviro Guard Pest Control San Antonio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enviro Guard Pest Control San Antonio has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an Enviroguard customer for a couple of years; supposedly I receive quarterly pest control service, which has never been the case. It seems more like when they are staffed enough and get around to it. On 8/12/22 I contacted their office and advised that I had been fighting ants inside my house, in a few locations, for the past few days. They advised I was due for my quarterly in a couple of weeks anyway, so they could get someone out the following day 8/13/22. On 8/13/22 I showed the service person my problem areas. He stated I just needed to have service "done the right way" and I wouldn't have to worry about this when he's done and if the problem continues I should call the office and they will come back and retreat. I continued to fight my ant problem through the weekend and called their office on Monday AM 8/15/22 to request a follow up visit. I called the office and explained. I was immediately advised they won't come back out for at least 2 weeks. I explained that I had ants all over my master bedroom, bathroom and closet. Was I supposed to just live with that for 2 weeks? I was advised she could ask her manager (which I believe was her) She put me on hold for **** minutes, came back and reiterated "they won't do anything for 2 weeks." I asked what I was supposed to do with a house full of ants for 2 weeks? She again apologized. I advised her to CANCEL my service immediately and that I would follow up with my credit card company as I had money debited from my account for services that were not and would not be completed.

      Business Response

      Date: 09/06/2022

      On 8/15/2022, the customer called us to request a complimentary follow-up treatment for the ants he reported seeing at his home. Because his most recent service was on 8/13/2022, we were not permitted to treat the home within 14 days of their last treatment. This is not a company policy but is a regulation outlined by the product manufacturer. In order to stay within that regulation and ensure safety and proper product placement, we advised the customer that we could not come back until 14 days from their last service. EnviroGuard is licensed through the ************** and follows the regulations put in place by the **************** of ************ The frequency of the customer's regular services were also in question. The customer has been scheduled for billable, regular services on a quarterly basis. The only time that appointments were not scheduled on a quarterly basis was when the customer contacted our office to request their appointment be postponed.

    Enviro Guard Pest Control San Antonio is NOT a BBB Accredited Business.

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