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Business Profile

Auto Manufacturers

McLaren North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was threatened and basically called a criminal after purchasing my fourth supercar from Mclaren automotive and informing them that the vehicle has had repeated repair attempts, and was falling within the realm of being a lemon. I didnt ask for a repurchase, I simply informed them of the issues after 3 repair attempts and 24 days of service with the first 4 months. I was told that they will purchase my car back, but with a clause that will charge me $150,000 if I EVER purchase another McLaren Which is borderline illegal, punitive and retaliatory. I was accused of Working the system when I informed them of my vehicle status. It is by far the worst treatment I have ever received from an individual and I was on the verge of bringing in lawyers and having the individual sued personally. Thats not the kind of treatment you expect after having bought more than $1 million worth of vehicles from a company. His tact is to act as if the vehicle failures should be something to be overlooked, and how dare I enforce any kind of state protections against search for vehicles.His name is *********************, a ****** Services Executive.

    Business Response

    Date: 09/12/2023

    Please accept our sincerest apologies for how your case was handled.  We have had a different representative reach out and we understand you are satisfied with the resolution.  If this is not the case please let us know.  

McLaren North America is NOT a BBB Accredited Business.

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