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Business Profile

Digital Media

FUNimation Entertainment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple days ago I attempted to renew my Premium Plus subscription with Funimation and seemed as if I succeeded until I noticed that Funimation hasn't processed my purchase on any device and still has my plan registered as free. I got 8 dollars deducted from my bank account but still no upgrade to my streaming plan. I made the purchase on July 25th and contacted support services but have to this day have not got a response.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 5, 2022/08/10) */
    Thank you for bringing this to our attention. We have contacted you via email to review the issues you are experiencing with the service. We will be looking forward to your response!

  • Initial Complaint

    Date:07/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a one year "Premium Plus" subscription with Funimation (an internet video streaming service) in April 2021 for. I was charged $85.99 for this one year subscription on April 25th, 2021.
    One month later Funimation, through Microsoft who is one of their payment service providers, charged me another $85.99 for a one yaer subscription on May 25th, 2021.
    They attempted to charge me again in June, but I cancelled the payment from going through.
    Funimation removed my access to their service in June, after providing only 2 months, and charging me for 2 years of service.

    I have talked to and written Microsoft and Funimation repeatedly. I started with Microsoft, but they were very clear that they are only a payment service provider.
    After exhausting all options with Microsoft I moved on to Funimation.
    I don't have a record of my calls, but I emailed Funimation in November 2021, April 2022, and May 2022. I have called them repeatedly. The refuse to take any action to correct the situation.

    I was open to either a full refund, or a refund for the second year and access to their service for the remainder of my first (and only agreed to one year subscription). I still wanted to use their service through much of this, but at this point I no longer have any interest in their service.
    They will take no actions to correct my losses, essentially stealing my money.

    I have sent them bank records showing the payments, and answered all the questions they have asked me.
    Ultimately, Funimation said they will not recompense me in any way because of the payment service provider I used. A payment service provider that Funimation chose to partner with.
    Microsoft was very clear that all the funds have been passed through to Funimation, so they cannot refund any money to me.

    I warned them repeatedly that I would have to turn to the BBB if they didn't choose to work with me.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 7, 2022/08/03) */
    Thank you for bringing this to our attention. We have reached out to you via email to investigate the situation. We will be looking forward to your response.

FUNimation Entertainment is NOT a BBB Accredited Business.

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