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Business Profile

Novelties

Paranologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Paranologies Polterpod Intelligent sweep spirit box from this website in March 25 of 2021.I have waited over 3 years for this product to come. This was a scam and I want my $235.00 returned.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 7/19/22 for items advertised on their website and completed payment of ******. A tracking number stating equipment was shipped was noted on the account on 8/8/22 saying label created but items never shipped. **** tracking number ********************** I checked for updates in the beginning of October as nothing arrived. Upon viewing their website there was notes that said issues came up and they were no longer going to be able to fufil orders due to health conditions and limitations of the owner . I emailed him 10/5 to address my situation and per his instructions written in the website request the refund and I provided my information for making the refund easiest for them. I received a responses saying refund was initiated however I never recieved the product or money back. Reading reviews I can only arrive at the conclusion they are a scam. I would like my money back in the form of Zelle or cashapp.

  • Initial Complaint

    Date:03/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 360 parascope & paid for. 21/10/2021.Order no: 5255 Have sent emails regarding purchase but no reply.Where is my item?

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for electrascope and polterpod and still have not received either of my products.

  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Mai 21, 2019 I bought a Poltercom for USD 665. After 3 month I started to ask about the delivery status, where I was told that it will take some more time which was fine for me. Then ****** came and I was told that the company suffers from lockdown and that my delivery will be delayed, which was of course ok for me. The next mail exchange I was told that the company wont produce any Poltercom anymore, that was one year ago and since then I asked several times about a refund but only got one answer back to use an app which is not eligible here in ***********. I would be very happy if I could close this issue which is now running so many years. Even if they would tell me that I wont see my money anymore and that is was a fraud would be ok, so I can stop the effort in writing further emails.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is regarding a business called Paranologies, an internet company that purported to sell "ghost hunting equipment." I placed an order for a radio called a Pico in December 2020 for $139.99 plus tax. To date I have not received the radio. As time has gone by, I have emailed this company approximately 40 times, only receiving one or two replies from them, none in the last months. The company representative claimed many things such as lost orders for which they sent a new "discount code" to reorder ( I did, but still nothing), carpal tunnel issue so he could not make the products, and various other excuses. I have been more than patient and even set up a cash app just to get a refund but now I see on the website that they state all refunds have been sent out. So, basically, I have been swindled out of my money. I cannot describe it as anything but a scam at this point, more than two years later. I am aware there are many others in the same situation however I see some say they have received their refunds. I have not and so I am filing this complaint.

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the ************** back on August X XXXX and still have of received my order it cost me $127.00 On his website I kept a eye on all updates and Covid came he had to close down for awhile and then needed new extra hands for people to work on orders! Then later a update that he lost orders and asked everyone to email him to recreate a order # and I even screenshot everything so I got he new order # on August 21st 2021 and then later he had a update that he hurt his hand and can't continue to make orders. Lots of excuses! I then continued to monitor the website and then he updated everyone who wishes to get a refund to email him and he would send refunds when he can by ***** so I emailed him numerous time at the email he provided on his website and never got a reply! Checked all my spam message nothing! I then logged in to the website that allows you see your account info and the status of your order and I it changed to Fullfilled however I never received any email with a tracking number or anything! I am here because I believed I was ordering something I would get at the beginning with the stated time frame but I was patient now all almost over 2 years waiting have not got my order in the mail or the requested refund he posted about in Sept/October 2022 in the Update section! Well today December 10th 2022 I went to the website to see about any updates well the updates section is gone and I screenshot it there's no info about updates all items are sold out! So I'm here just to get my $127.00 back on ***** I'll take my business or other paranormal gear websites that I've had successful items sent no problems!

  • Initial Complaint

    Date:08/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the Polterpod from Paranologies online through Paypal on July 13, 2022. The email confirmation stated the item would be delivered between July 25, 2022 - July 28, 2022. The item never arrived, and today is August 6, 2022. I have sent several Emails asking when the product would arrive. I never received any emails back. Since it looks like I won't be getting the Polterpod, I would like my money back. I paid $225.00 for it. I spent my hard earned money on this.

    Business Response

    Date: 09/07/2022

    Business Response /* (1000, 5, 2022/08/08) */
    Jesus... Learn to read the updates on the site. It's not that hard I promise. Go read it now it will tell you important things like delays or if I'm responding to emails etc... Crying on the bbb website will not put you first in line. The bbb is a business just like everyone else and they can't enforce a thing. So literally you're wasting my time. You have already received a tracking number.


    Consumer Response /* (2000, 8, 2022/08/09) */
    My issue has been resolved by the seller, and I would like to delete my complaint.

  • Initial Complaint

    Date:08/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $235.00 for a Polterpod (intelligent sweep spirit box) from the Paranologies website on April 6th 2020. I have waited all this time, 2 years and 4 months, because ****** ***** (The Paranologies owner) Told me he would ship my item out, many times. In an email response he said he would ship it out in 2020, in another email response he said he would ship it out in 2021. In 2021 he then said I would have to fill out a form so he could remember what my order was. ****** ***** falsely claims he lost my order, even though I've emailed it to him easily 10 times. ****** ***** said in one email that I was a "moron". I talked about my order never arriving in a video entitled "Ordered a Polterpod from Paranologies 2 years ago, it never arrived". In a response a viewer told me they ordered a Polterpod recently (In the past few weeks) They said it arrived. ****** ***** has made multiple Polterpods since the time of my order, April 6th 2020, yet refuses for unknown reasons to ship out my order. At this point I am 100% confident, he has stolen my money, he is the type of person that doesn't care about theft, doesn't care about human beings in general. This item not arriving has caused a great deal of distress for me. At this point I don't think I could forgive ****** ***** until he ships out my item within the next 24 hours, or fully refunds me my $235.00 within the next 24 hours. Short of that and I will not forgive this thief who has stolen my time, my money, and more.

    Business Response

    Date: 09/15/2022

    Consumer Response /* (2000, 6, 2022/08/18) */
    Hi, ****** ***** of Paranologies issued me a refund of $235.00, after 2 years and 4 months and a few days. I would
    like to cancel this report due to the refund, thank you.

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