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Business Profile

Security Cameras

Secure One Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company installed a new 4K *** and two 4K cameras. Right from the beginning the two cameras recoded constant false motion. Had company replace cameras with a different type of 4K cameras with the same results. Had company replace two 4K cameras with ****p cameras and reinstall original ***. Now everything is working. Company charged me $100 service fees for replacing cameras and a $90 fee for restocking. Several emails back and forth and company position is that the *** and cameras work fine in their shop and that I just didn't like it? I believe that the $190 fee that they charged is unfair for a defective product that didn't work correctly from day one. I should also note that I have been dealing with this company since 2014 and that I have purchased all of the equipment including the two 108p cameras replacements.

    Business Response

    Date: 09/20/2023

    This customer was visited 3 times due to inconformity about new products. There is nothing wrong with the *** and 2 cameras we installed for him. In fact, It's our best seller product.

    He just didn't like the new version and preferred the old one.

    This triple back and forth costed our company several hundred in man hours and re-stocking. Products (Cameras replaced 3 times and the returned ***) have to be sold as used and unpackaged, at half of the price. We refunded $1010 out of the original $1200 for the ***. That $190 difference doesn't cover BY FAR our costs. And he still complaints about it.

    Some people just love to complaint.

    Customer Answer

    Date: 09/22/2023

    I am rejecting this response because:   The owner who never bothered to respond to my home to view my complaint that the "new top end system" was not working properly by constantly reading motion vs reading only motion when there was actually motion. I review cameras/motion nightly making this new system worthless. The owner also forgot to mention that prior to his make-up charges that I purchased two cameras from him for a total of $790 that I included with the attached invoice. The reason why there was 3 visits was because the first two new cameras recorded constant motion and the last visit was to install two new older version cameras that I purchased from him and re-install my original DVR. 

    Customer Answer

    Date: 10/11/2023

    As of 10-10-23 the owner of company reimbursed me for service calls and restocking fee. This has satisfied my initial complaint, and this has been resolved.

Secure One Tech is NOT a BBB Accredited Business.

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