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Business Profile

Tree Services

Complete Tree Services, Inc.

Complaints

This profile includes complaints for Complete Tree Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Tree Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found Complete Tree Services, Inc. (herein after referred to as CTSI) on ****.com and had them come out on site to provide a quote for trimming several trees, and removing 2 (the man's name was ******).We came to an agreement, and he sent a crew out to do the job on March 27, 2023. When they announced they were done, I noticed the one tree was not trimmed as agreed upon, by ******. This led to me having a discussion with him over one of the worker's cell phone (personally, I think the workers told ****** they were running out of room to put the trimmings in their truck, and were hoping to avoid coming back). ****** tried to back out of our agreement, but conceded in the end, and told the crew to complete the job as agreed. In the end, they had to leave behind a heavy duty dolly that could no longer fit in the truck (with the additional trimmings), and they had to come back for it the next day, which they did. The very next day, I noticed that a concrete bench which was sitting under a tree that had been trimmed in the back of the house, had a couple of pieces broken off and laying on the ground. I called ****** immediately, who insisted there was no way the tree trimming had anything to do with it. I knew better, but did not pursue further. When I was putting up outdoor Christmas lights this past Christmas, I noticed that my rain gutters (beneath another tree that had been trimmed in the front of the house) were damaged. This was a very upsetting discovery as they were just replaced 2 years prior with the roof. There is no other way the rain gutter (with debri screens) could have been damaged, except by a tree branch falling on it. I texted ****** (with a picture of the damage) and explained that I did not intend to let this go (as I did with the bench). I have not heard back from him. Now I am requesting they replace the damaged rain gutter (and associated debri screens) as well as the garden bench.

      Business Response

      Date: 03/07/2024

      We want to thank you for your business and the opportunity to serve you. 

      We appreciate your feedback, unfortunately the concrete bench we had mentioned to you that it was damaged prior to starting. 

      I am surprised to hear from you almost a year later regarding the front gutter damage. 
      Its located by your front main entry, which is ****** to see on the daily basis. 

      Keep in mind trees drop limbs all the time, this could have happened at any time. 

      If it had happened by our crew, the ******* would have addressed it right away, we dont like to hide things like this from our clients.
      It looks like minor damage that a couple of hundred would fix it. 

      Customer Answer

      Date: 03/08/2024

      I am rejecting this response because:

      The business stated they were surprised to see my complaint nearly a year later. Trust me, nobody was more surprised than me to discover the issue with the rain gutter. Although the damage was on the front of the home, on the same side as the entry, it is to the far left side, and not directly above the entry way. I suppose I could have seen it sooner if so, but even then, it is not as obvious when looking at it from below eye-level. It was only when I was up at eye level to attach Christmas lights that the issue became obvious to me. I can also say that it does not feel any better to be called a liar, nearly a year later, regarding the concrete bench damage. They are litterally stating that the damage existed before they did their work. That is absoluterly not true, and I resent hearing it... again.

      I actually enjoy writing positive reviews when I can, which is the biggest reason why I haven't ****** a review to date (regarding the dissagreement with the bench), but I think I see the way this is going, and I feel it will be my civic duty to warn others of this type of business practice, if the best they are prepared to do in cases like this is to deny any responsibility and call the customer a liar.

      Regards,

      *****

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