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Business Profile

Allergist

Allergy and Asthma Center of Corpus Christi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Allergist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to get my records transferred to my current doctors office multiple times. This was not done. I then called to get them transferred to me via mail. On the call I spoke to the receptionist who told me the fee would be waived because of the difficulty in the past transferring the records. I received the records. My husband then received a voice message saying we owed money for the records. I called the office and was told we owed money for the records. This is shady practice.

    Business Response

    Date: 02/03/2023

    Thank you for providing an opportunity and a platform for our patients to express their dissatisfaction. Having received the complaint, we have done our best to understand the situation, find the truth and solve the problem.

    Our system shows we faxed the medical records over to ************* for the customers two boys four times. We can provide the fax details in our EHR system anytime per request.


    The first and second faxes on 6/20/22 and 6/21/22 did not go through for some reason, so our receptionist called ************* on 6/29/22 to double check their fax number. She then faxed again at 2:18 pm and 2:58 pm on 6/29/22. She thought the faxes went through because she didn't receive any phone calls from *************. She knew the boys needed the medical records for their appointments. 


    The customer called to request medical records via mail. Our receptionist usually tells patients who need medical *************** about the fees according to the ***** ************* guidance, and she doesn't have authorization to write off any fees. So as far as we are aware, the customers were not informed that the fee would be waived. Obviously, the customer didn't receive information of the related fees in advance, so we have decided to waive all charges of the medical records and shipping.


    We apologize for all the inconveniences that we brought to our customer. We are an honest business, and we are here to serve our patients diligently and truthfully. We have learned a ****** from this case and we hope to serve our patients even better in the future.

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

Allergy and Asthma Center of Corpus Christi is NOT a BBB Accredited Business.

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