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Business Profile

Fitness Center

Flex Fit Gym 24/7

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Flex Fit Gym 24/7's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Flex Fit Gym 24/7 has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Flex Fit Gym 24/7

      5017 Saratoga Blvd Ste 119 Corpus Christi, TX 78413-2840

    • Flex Fit Gym 24/7

      401 E Whitestone Blvd Cedar Park, TX 78613-9051

    • Flex Fit Gym 24/7

      216 E. 4th St. Austin, TX 78701

    • Flex Fit Gym 24/7

      3918 Gattis School Rd Ste 108 Round Rock, TX 78664-8023

    • Flex Fit Gym 24/7

      4202 S Alameda St Corpus Christi, TX 78412-2423

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are being charged for a monthly gym membership fee for a gym which no longer exists. When attempting to cancel, we were directed to a new location which was also determined to be an abandoned site upon visiting in person. Phone numbers do not process/go through, yet we are being sent to collections. The address and phone number provided to me by the collections company is an empty building and non-working number. Currently we owe $126.50 (I have blocked the recurring charge on my credit card at this time). The address we visited was both the **********, ***** location at ************************************************************************ and the "new" location at ******************************************************************. The phone number we were given for both is ************. Our member account # is *****, under my son's name of ***************************. I am on the account with him and collections emails me. If you look up this company on Yelp, you will see other similar complaints with unclear resolutions.

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a member of this gym for a while. Maybe a year to 18 months. Had a personal trainer and it was fine. After covid hit I continued to go to the gym for a few weeks. I continued to see my trainer. Well, the gym closed in 2020 and my trainer actually died of covid. I thought maybe this was a temporary closure due to the pandemic but the location ended up closing permanently. I did an online customer service chat with the company and asked them to cancel my account. They said I needed to come in person. The location in my town is closed. This company doesnt hVe a working phone number at any of their locations. They do not respond to emails. They have been charging me $29.95 for 30 months. One of the months they also charged a $54.07 annual renewal fee. The gym is permanently closed! These people are crooks and will not stop charging me. A at a minimum they have stolen almost $900 from me and I cannot contact anyone about it. I want the charged to stop and I want my money back.

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a gym member since 2016. I moved away from ********** and have not been to this gym in many years. I have tried calling and writing physical letters and filled out their contact us form online with no response about canceling my membership with no response. I physically went to the location last year and found it was totally shut down and permanently closed. There is no info online about current operations and I see they have been sued by the ************** and seem to have closed down their locations. I am still being charged a monthly fee of ***** every month and cannot stop it. There is no phone number to call at this point and I have disputed the charges with my bank but no resolution has been found. I just need the charges to stop as they have gotten 4 years' worth of free money. This is stealing at this point.

    Flex Fit Gym 24/7 is NOT a BBB Accredited Business.

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