Complaints

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• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother found Lone Star Home improvement on ******* list. She hired them to build 350ft of cattle fence on my property. I was not informed nor was I told the total Mr ******** had charged my mom. He initially charged her 7500 to purchase 5 gates, 23 T posts and clips. We provided wire and the 12x8 posts. The job was to be post every 16 ft with a Tpost between at every 8ft. It was stated from the beginning that the fence was to be a dog fence. Mind you a high end estimate for this job should cap out at 5000 in our area. My mom is older and disabled. Mr. ********* exploited this fact. Once I was made aware that this project was going from a family discussion to now it's moving forward contract signed on my property I became involved. After the posts were set I asked my son in law to check the job. Mind you I'm 5 hours away at my rented home. All posts were wobbling, and not just a bit... after asking for the posts to be fixed, and the gate posts at least to be concreted in I again asked for a post check. Once again posts were wobbly. Mind you some are so loose they can be pulled from the ground by hand. The next day Mr ******** tried to pull the wire and complained or recommended, " I was not here at this point." That the wire is too soft and Questioned the hole spacing. While he purchased gates for cattle knowing it was not sufficient to keep dogs in or out. My mother then proceeds to give him 1000 to purchase different wire, and exchange the gates. After hearing this I drove the 5 hours to find out what is going on. Upon my inspection I discovered he has place 812 post on average 2 feet deep. One post measures 6ft7in out of the ground. Posts were still wobbly. In our area fence posts should be in the ground at least 3 ft 3.5ft to 4ft is ideal with posts this width. The posts were not place according to contract. When asked to fix the problem he leaves stealing our $1000 materials and returned what he could to the store. He has not contacted us since.

  

  Business Response

  Date: 10/21/2024

  Signed contract with ******* ******.

  We went over the job with Mrs ****** and she accepted and we moved forward. Posts we set at depth discussed with Mrs. ****** prior to contract being signed. We were pulling wire fence and a lady came out yelling that she wasn't happy and she wouldn't be happy with anything we did. She proceeds to yell at my workers and tells me she isn't going to pay us after all the work was almost completed. She was very bilgerent. Threatened me with a law suit if we didn't do all the extra work that was not  on the contract. She was very unreasonable and rude. 

   

   

  Customer Answer

  Date: 10/21/2024

  Complaint: 22409826
  
  I am rejecting this response because:
  I was not belligerent, I wish the video was not so long so I could post proof. I did add a video of Mr. ******** admitting my wire and gates were purchased by my mom. He stole those. Returned the wire and stole my gates. We reached an agreement to try and "fix" the issue, he left saying he'd go get more materials and went straight to the store and returned my wire. They would not accept my gates since he did not have the hinges. I also filed a police report for the theft. However I would have to proceed with a civil suit. However since ********************* have multiple judgements and ***** against them I will never see my money. Please look into this company they owe at least ****** in state and federal taxes as well as child support. Not including the small amounts to other random liens.
  Regards,
  
  ******* *******