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Business Profile

Candy

Russell Stover

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Russell Stover has had a problem with frequent stock outs of one of their products (Sugar Free Dark Chocolate Medallions) sold on their website. Recently, the product disappeared from their website. I wrote them, asking if they had discontinued the product. This is the completely irrelevant and insulting response I received."Dear *****************************, Thank you for contacting Russell Stover Chocolates, it is always a pleasure to hear from our consumers.We know how frustrating it is to search for your favorite item and not be able to find it. We use a vast network of distributors to get product to retailers and they place their own orders according to their projected sales therefore, we are unable to provide a flavor finder by retailer option.You can find most of the products available for purchase on our website at www. russellstover.com. Russell Stover products can also be found at most major retailers nationwide, we recommend that you contact your local retailer to inquire. Thank you again for taking the time out of your day to contact us. It is our hope that you find this information helpful. Please do not hesitate to contact us with any further questions and we will be happy to help. Yours Sincerely,************************* Consumer Support Representative Russell Stover Chocolates, LLC ******************************************************* T. ************** Please do not delete the following text:{ticketno:[7258924]}"It was as though ************** didn't read my inquiry or is not a human. I responded, demanding they answer my question, several times and they have not replied.

Russell Stover is NOT a BBB Accredited Business.

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