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Business Profile

Furniture Stores

Ashley Furniture HomeStore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 07/15/2024 I spoke to a salesman and we agreed on ordering a set of barstools bar height. After plucking up the item on 07/24/2024 I noticed it was counter height and not the product I requested. Upon review of the receipt I checked the *** and referenced their site and saw that the item was counter height and not bar height. They also charged me ****** each even though their site says 180 for both chairs ************************************************************************************************************************************ willing to do anything to resolve the issue. They admitted it was the wrong item but they will not help me in replacing them. I asked them why they overcharged me and they stated it was 219 delivery fee even though on the reciept it says 0.00 delivery fee.

    Business Response

    Date: 08/06/2024

    Good afternoon, 

    Thank you for making us aware of this issue.  We were happy to rectify the concern and refund the customer the difference as requested.   We apologize for the internal misunderstanding that inconvenienced the guest.  Thank you 


    Ben 

Ashley Furniture HomeStore is NOT a BBB Accredited Business.

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