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Business Profile

Airport

Dallas Love Field Airport

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dallas Love Field Airport's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dallas Love Field Airport has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bottle of Perrier water at ********, operated by HMSHost inside Dallas Love Field Airport. No price was displayed on the shelf or product. After handing over $20 in cash, I was told it cost $5.99. I hadnt opened the bottle and politely asked to return it. Staff rudely refused and said they dont display prices and dont do returns.This lack of price transparency and the aggressive attitude of staff was unacceptable. I expect fair, visible pricing and professional conduct especially in a busy airport serving thousands of travelers.The business made no effort to resolve the situation. I believe this violates consumer transparency expectations and needs to be addressed.

      Business Response

      Date: 04/09/2025

      To whom it may concern, I have reached out to the guest with an apology and an invite to return for a better experience, and i have also asked accounting to issue a refund to the guest. I will contact ******* directly. 

    • Initial Complaint

      Date:07/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Low amount of bathroom stalls with no privacy, poor cleanliness and maintenance. Toilet sensors flush too often while you're still on them forcing disgusting water on you. I will do everything I can to let people know the poor state of these bathrooms and tell them to avoid this airport if at all possible.

      Business Response

      Date: 08/15/2024

      We sincerely apologize for your experience with our restroom. While we currently offer and direct
      passengers to three restroom options in the terminal's secure portion and two restroom options on the
      public side, the airport, and its consultant team are developing a comprehensive airport master plan to
      address capital concerns, including restrooms, for the next 20 years. More information on that plan can
      be found at *********************************.
      Regarding the toilet sensor flushing frequency during your visit, the flush valve experienced a power
      surge, which caused the valve to ghost flush. We have reset the sensor and transformer to remedy this
      issue.
      The current restroom doors comply with local and state codes and perform as designed by the
      manufacturing vendor. However, we understand your concern and will share it with our vendor as we
      renovate according to the terminal master plan.
      Custodial staff perform checks, cleaning, and restocks at various times throughout the day,
      varying with passenger volumes. At a minimum, each restroom is serviced at least twice a day
      and, during high usage periods, up to six times a day. We regret that the restroom did not meet
      your standards and will discuss this with our janitorial staff for improvement.
      We appreciate your patience as we continue to develop our offerings to meet our growing
      demand and better serve our passengers

    Dallas Love Field Airport is NOT a BBB Accredited Business.

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