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Business Profile

Alcoholism Treatments

Discovery Point Retreat Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholism Treatments.

Complaints

This profile includes complaints for Discovery Point Retreat Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discovery Point Retreat Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Complaints Department,I am filing a formal complaint regarding severe mistreatment, negligence, and unethical practices at Discovery Point Retreat and affiliated recovery home at *****************- ********************* Living Conditions I was placed in ************* on March 31, 2025, but abruptly removed on April 15, 2025 due to overcrowding. The company exceeded capacity by placing excessive bunk beds and residents in the home. I was then forced to move to ****************, which was infested with bugs, unsanitary, and dangerously overcrowded with 36 coed residents.- ******************** On April 17, 2025, Operations Manager Will ******* unjustly removed me from the ***** Home after midnight, leaving me nowhere to go putting my life in danger. I felt threatened and unsafe as he stood over me yelling at me to get out. Causing PTSD symptoms.- Negligence Leading to Property Loss During my dismissal, ******* kicked my bags down the stairs and left them unattended outside, leading to theft, totaling at least $3,000 in losses - Breach of **************** Consequences As a condition of my probation, I was required to complete the program and submit progress letters to avoid imprisonment. However, I was wrongfully dismissed the night before my court date, causing me to miss my appearance, resulting in a warrant. Despite 63 days of perfect client status, I am now facing severe legal consequences due to the facilitys actions.Requested Resolutions:-Official documentation or a certificate of completion verifying my progress in the program.- Full reimbursement for my stolen property valued at $3,000. Given that I was under the care of Discovery Point Retreat at the time, I request a formal investigation into this incident (occurring at ******************************; 12:09am; 6-17-25) and full reimbursement for stolen money and belongings - Policy changes to prevent mistreatment of future clients.- Investigation into overcrowding at ****************.

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to get my teeth looked at for over 2 months at this facility. Ive been having to be put on antibiotics for at least a month. They are refusing to bring me and others to get something done about our teeth. They keep making excuses and its putting my health at risk. My teeth are so bad that the infection has it where my ear has so much pressure it feels like its going to pop. I understand they want to get paid from the insurance but we have to get our teeth done and there are only certain days they will help you at the stew pot. This company needs to be on top of peoples health. It shouldnt be just about a check.

      Business Response

      Date: 04/26/2024

      Dear Better Business Bureau,

      We are writing in response to the complaint filed by a client of ours with the initials of E.S. regarding their experience with our substance abuse treatment facility. We take all feedback seriously and appreciate the opportunity to address the concerns raised.

      We regret any inconvenience or discomfort experienced by the client in accessing dental care while at our facility. The health and well-being of our clients are paramount, and we are committed to providing timely and compassionate service to all.  

      Upon receiving the complaint, we promptly initiated an internal review to better understand the circumstances surrounding his challenges in obtaining dental care while in our treatment program. We empathize with E.S. and others facing similar difficulties in scheduling dental appointments, especially considering the limited availability of free dental clinics in the DFW area and the resulting delays in receiving care.

      Despite this hurdle, we made multiple attempts to support the client in obtaining a free dental appointment, understanding the urgency of their situation and the importance of addressing their dental needs promptly. It's important to clarify that we would have prioritized E.S urgent dental needs if any viable options were available.  However it is also important to understand the nature of our business as an addiction services provider - not a dental practitioner.

      Dental services are not included in the services offered by Discovery Point Retreat. We specialize in providing substance abuse treatment services and do not cover dental care as part of our offerings.

      As part of our commitment to continuous improvement, we are taking proactive steps to address the issues highlighted in E.S's complaint. This includes collaborating with dental providers and academic dental clinics to streamline access to free dental care to accommodate the needs of our clients more effectively.

      We want to assure the Better Business Bureau (BBB) and E.S. that we are dedicated to ensuring that all clients receive the care they require in a timely and efficient manner. We value the trust our clients place in us and remain committed to upholding the highest standards of service.

      We appreciate the BBB's role in facilitating communication between businesses and consumers and thank you for bringing this matter to our attention. Should you require any further information or assistance, please do not hesitate to contact us directly.

      Sincerely,

      *************************, COO, Discovery Point Retreat

      Customer Answer

      Date: 04/27/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 8/22/23 Paid $1000.00 The business committed to provide Alcohol Rehab treatment.Their advertisements, TV commercials, and website were full of false claims.The business is a scam and have refused to refund my $1000 deposit and the charges they are submitting to my insurance provider ********** Blue Shield. I failed to read reviews online, BBB, yelp about all the false claims they advertise and continue to practice everyday.I attached just one of the complaints I found on yelp but it totally summarizes the fraudalent claims the facility makes to vulnerable addicts.

      Customer Answer

      Date: 10/17/2023

      I just got a refund from Discovery Point of the $1000 I paid them, so my complaint has been resolved, thank you

      Business Response

      Date: 11/02/2023

      This has been resolved. The client father received his refund for the deductible and out of pocket payment they made at the time of clients admission.

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** facility claims of comprehensive treatment plan through assessment, holistic,cognitive and dialectic therapies. None of which were provided. Only untrained and unlicensed staff members. Discovery Point Claims that clinical staff monitor 24/7. Witnessed other patients providing medical duties to each other. Overall short staffing resulting in non-structured actions of dominating male patients ruling the house, i.e., watching violent, drug use movie Pulp Fiction when it should have been lights out for the evening. Discovery Point Claims exercise, nutrition and wellness, none of which was provided. Discovery Point Claims on site personal Chef who prepares 3 meals daily including baked goods.Non-existent, was served take out and fast food for every meal with little to no fruits and vegetables or bottled water on a daily basis, only soda and Gatorade.

      Business Response

      Date: 05/25/2023

      In response to the complaint, we would like to address the concerns raised. Our facility is committed to offering a range of therapeutic modalities and a comprehensive treatment plan to all our clients. We take pride in our highly qualified staff, including nurse practitioners, a psychiatrist, RN, LVN, LPC, LPA-A, *****, and other dedicated individuals who are licensed and trained to provide effective treatment and support.

      Ensuring the safety and well-being of our clients is our top priority. We maintain an appropriate staff-to-client ratio to provide adequate supervision and care. Our staff members are well-trained and consistently uphold program guidelines to create a safe and supportive environment for everyone. We understand the importance of meeting client expectations, and we appreciate the feedback provided as an opportunity for growth and improvement. We are committed to continuously enhancing our program to better serve our clients, providing effective treatment, and delivering the support they need on their journey towards wellness and recovery.

    Discovery Point Retreat Inc is NOT a BBB Accredited Business.

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