Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived briefly at this property and was left with no choice but to terminate my lease as employees of the property management company were repeatedly entering my home without notice, notice of entry, and - at times - without any open work orders. I was left feeling very unsafe in my own home. The management company is trying to charge me for early lease termination despite my repeated complaints about their employees entering my home. I gave ample notice to vacate and left the apartment spotless. Early lease termination fees are unacceptable as I did not want to move but was left with no choice due to the actions of their service team and inactions of the property manager to stop them from illegally entering my home.

  Business Response

  Date: 12/21/2022

  Please see our response attached.
  See Attachment/File: VP **** ******* BBB Response ********.pdf

  Business Response

  Date: 12/21/2022

  ***Document Attached***
  Please see our attached response.
  See Attachment/File: VP **** ******* BBB Response 12.21.22 BJD signed.pdf

  Customer Answer

  Date: 12/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is factually incorrect. None of what the business responded pertains to my complaint.
  
  The water extraction for the soaking wet carpets occurred the day PRIOR to me moving into ****************** their sister property - NOT Villas at Parkside. I moved into Villas at Parkside in June 2022. Water extraction at ******* de ***** happened April 6, 2022. My complaint pertains to Villas at Parkside. Of note, the time maintenance entered my property without notice at ******* de ***** was to install appliances that were missing upon move in, NOT to extract water from the carpet. Additionally, since the business has brought up ******* de *****, I transferred to Villas at Parkside - at my expense- just 2 months after moving into ******* de ***** because of fraud. My apartment was supposed to be an upgraded unit but was not. It had old cabinets, dented white appliances, no dryer, and the 'resort' amenities that were advertised were out of service and had been since September 2021. I specifically leased my unit there facing the 'resort' amenities. ******* de ***** ended up being ***** de *****.
  
  The incident where I exited my bedroom to find an unknown man inside my apartment - their vendor - was the day AFTER my hvac unit was repaired and there were no open work orders and no notice that anyone was going to be entering my unit. The vendor was NOT let into my apartment. He had keys.
  
  The emergency leak incident is understandable that they needed immediate entry, however, no Notice of Entry was posted, no phone call before or after received by the property management. I walked into my apartment to a giant knife on the floor of my apartment. Notice of Entry is legally required when entering a unit when a resident is not home and unaware access is needed.
  
  Villas at Parkside repeatedly violated my right to privacy and caused an unliveable situation.