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Business Profile

Appliance Sales

Appliances Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stove on 10/21/22 (SKU: FCRE3052AS)The stove came in with dents on all sides and on the top control panel. The delivery person noted it and took pictures.I have, since then, been trying to resolve this issue with no luck. They never offered me a return or exchange option. All the offer is to ship the parts and replace them.They shipped the parts in January, and they were the wrong ones. Since then, I haven't received the new parts yet.The stove is sitting in our warehouse waiting for a solution.The reps don't offer me anything. There's no management available to speak to.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint regarding appliancesconnection.com I ordered a refrigerator on February 23rd, 2023, and on that date, the product was advertised to be shipped by March 1st. However, the product is now giving me a delivery timeline of March 14th-March 23rd. I am moving into a new home without a refrigerator on March 6th and I need it to come sooner. I contacted customer service to cancel the order, but they told me to submit a service ticket via email. The response to the ticket was that I had to pay $375 to cancel the order because it was already in transit. I am waiting for a response on other options to expedite shipping. When I went to the appliancesconnection.com website, the same product I purchased is advertising a shipping date between March 2nd-March 6th as of today. I am not pleased with the communication from this company and the lack of help I have received to understand why my product is delayed. I even asked if I could have shipping expedited, but I have not received a response. I would prefer to receive a full refund without penalty so I can purchase the product from another company that isn't falsely advertising shipping information.

    Business Response

    Date: 04/10/2023

    Hello, 

    We appreciate you sending this matter to our attention. 

    After a review of the consumer's complaint, we indicate they are speaking about merchandise they purchased with Appliances Connection that is on backorder. 

    Comenity/Comenity ************ has reviewed our records and found we have no credit card account with this consumer and feel this should be forwarded to Appliances Connection for assistance. 

    Thank you and if you have any questions, please feel free to reach out to us. 

    Best regards,

    *************************

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7, 2022 I ordered an upright freezer Order# ******* for $1145.86 . Appliance Connection did not have this freezer available so they suggested another freezer of a little higher price. I agreed to the change, however, I have been charged for the first freezer in addition to the second freezer. I would like the charge of $1145.86 for Order#******* removed from my credit card.

    I called customer service at Appliances Connection ************ and the credit card side of Appliance Connections-Comenity Bank at ************ with no results. They say they only see the new charge for $1221.42 for the new freezer order number ********. So the October statement says I owe $2346.59 which is incorrect. At this point I am getting directed back and forth between these departments unsuccessfully. Any help you can provide would be appreciated.

Appliances Connection is NOT a BBB Accredited Business.

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