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Arbors

Walker Custom Exteriors

This business is NOT BBB Accredited.

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1

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Review Details

  • Stacy H

    Date: 09/08/2023

    I needed a short retaining wall for my back yard near a creek. ***** showed up for estimate on time(unlike some other companies). ***** wrote me up an estimate for a concrete retaining wall now and another estimate for a deck maybe next year overhanging the wall. Since I liked the detail in *****'s estimate and being the second lowest quote I received, I asked him to proceed with wall for now, and we'll do the deck maybe next year. During construction, I asked a few questions because this was the first retaining wall I've had done. Past history with construction companies have given me bad experiences so I wanted to be well informed. Before, during construction and after construction I was concerned about the concrete retaining wall being too tall- about 6-7" because I wanted the future deck to be even with the ground/turf. ***** re-assured me each time I asked that it would be level with the ground-"we are professionals and know what we are doing". My final wall is 6-7 inches too tall and ***** suggested putting a step up to the deck and this is not what I wanted. The retaining wall is made out of concrete and has rebar in it so it will not be easy for me to cut down about 6-7 inches to be level with the ground. After it was done, the next day ***** emailed me and acknowledged the concrete wall was too tall and again suggested a step up to the future deck. I'm getting up in age, and some of my friends are getting up in age- Walking could be a problem in the near future and I would not be able to enjoy the deck if I had to use a walker or a wheelchair. Even the step itself could be a trip hazard. I have emailed ***** Walker 3 times in the past week and I am gettting no response, so I thought this would assist me in getting the wall cut down shorter to where I wanted it to be. Also, the beginning estimate had a few extra steps listed that were not done/included in the final outcome so I thought the cost would be lower- it was not.

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