Complaints

This profile includes complaints for FirstService Residential Texas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FirstService Residential Texas, Inc.

  14951 Dallas Pkwy STE 600 Dallas, TX 75254-6874

  
• 

  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
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  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
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  FirstService Residential - Austin

  5316 West Us-290 Service Road Austin, TX 78735

  
• 

  FirstService Residential - Austin

  9800 Hillwood Pkwy Ste 210 Fort Worth, TX 76177-1569

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against FirstService Residential regarding two unreturned $100 security deposit refunds related to North Creek Estates Clubhouse reservations made for March 29, 2025, and April 10, 2025.Despite multiple follow-ups and prior assurances that the refund checks were mailed, I have not received either refund as of the date of this complaint; over eight weeks since the first event. I have contacted the management team to request confirmation of mailing dates and addresses, but I have received no response or resolution.This ongoing delay, combined with the lack of communication, is unprofessional and unacceptable. As a resident in good standing who complied fully with the reservation terms, I am entitled to a timely return of my deposits.I am requesting:A prompt refund of the full $200 deposit amount.A written explanation of the delay and confirmation that appropriate corrective measures have been taken.

  Business Response

  Date: 06/20/2025

  The resident lives at a community association managed by FirstService Residential. We serve at the direction of the association’s board of directors and endeavor to support the vision and policies the board has set for the community. We apologize for the delay, and the inconvenience. The refunds have been requested and pending final processing with our accounting team. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We appreciate your understanding and value you as a resident in our community.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Short version- FirstService added collections fees to my account when we were in communication with them regarding the unpaid balance. This has happened at least 3 times (once in 2021 and twice in 2025).In 2021, I setup payment to come from my credit union through a new service called *******************. I checked and the ****** Direct system showed that my bill had been paid prior to the date that our HOA assessment was due.A short time later, I received a notice that our HOA assessment had not been received. I contacted FirstService Residential and we attempted to redo the payment through *******************. After a couple more attempts (spaced out by roughly a week to allow time for processing), the service still had not sent the money over. We ultimately went ahead and paid the fees. I reached out to FirstService about removing the fees and paying the interest that was the result of the late payment (not the collection fees). I received no response.I paid my 2022, 2023, and 2024 assessments without incident by simply paying the assessment amount rather than the "Outstanding Balance", which FirstService basically ignored.I repeated the process this year by paying my 2025 assessment on-time (28 Feb 2025). I received a notice dated 2 Apr indicating that I had another $35 collection fee added to my account, in addition to further interest. I reached out to FirstService via email, filled out their requested form to request reversal of the fees, and received a confirmation that my message had been received. Today, I received a noticed dated 6 May indicating that yet another $35 collection fee and additional interest has been added to my account, despite having heard from me in April about how the balance is disputed.

  Business Response

  Date: 05/20/2025

  The resident lives at a community association managed by FirstService Residential. We serve at the direction of the associations board of directors and endeavor to support the vision and policies the board has set for the community. ************** was contacted on Thursday, May 15, 2025. We discussed the situation with him and rectified the issues he had with his account. If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and value you as a resident in our community.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Service took over the *** management of our property (***** *****) and since taking over, they have failed to provide communication or resolution options for ongoing and excessive disruptions to my home caused by the person above me. I have unanswered emails and calls going back a month, from myself and from my Landlord. I have made all the required attempts to resolve this problem myself. I have made attempts to contact the responsible party, I have reported the noise to the city, I have provided evidence. The Community Policy explicitly states "Each occupant must exercise reasonable care to avoid making or permitting to be made loud, disturbing or objectionable noises that are likely to disturb occupants of other units. Pets must be kept in a manner that does not disturb another occupant's rest or peaceful enjoyment of their unit. No pet may be permitted to make loud noises for extended or repeated periods of time".The excessive noises include: Loud stomping, jumping, and banging, allowing their large dog to run and jump and bark for extended periods of time, heavy thuds. It is a constant and shakes my entire home. I have damages to my belonging in excess of $500 due to items falling and breaking, including a tv that fell over on top of me and a picture that fell on a child. I have had guests leave due to the level of noise. I have had to find other accommodations just to get rest or sleep. It is disruptive to my job. It keeps me awake, it wakes me up. I have made FS aware that I have a seizure disorder and living without proper rest and with the constant overstimulation of this level of noise is extremely serious. I have provided multiple decibel readings to show that the noise is in consistently in excess of what is considered healthy levels of exposure. I have made a beyond reasonable attempt to resolve this matter before filing complaints. Myself and Landlord have not received a single communication from *****.

  Customer Answer

  Date: 04/28/2025

  I was informed the evening of 4/25 that ***** made contact with my Landlord and an official complaint/violation was going to be processed for the responsible party.
  There has been no change in the situation, no change in the excessive noise, no improvement. Attached is a decibel reading from 4/26 that reaches over 100. 

  Customer Answer

  Date: 05/15/2025

  Almost a month later, dozens of emails and calls without a single response, acknowledgement, or action. Multiple noise complaints made to the city. ************* pawns it off on the City, City's response is "your HOA has the authority to respond and handle much better and faster than the City Resources". So still sitting a literal living h*** because ************* has done nothing to hold their resident accountable for blatantly, intentionally, and continuously violating Community Rules. 

  Business Response

  Date: 05/16/2025

  Good afternoon, and we apologize for the delayed response. The resident lives at a community association managed by FirstService Residential. We serve at the direction of the associations board of directors and endeavor to support the vision and policies the board has set for the community. We have addressed the issue with both the tenant and homeowner for resolution. The homeowner has been advised the tenant should report each noise instance to 311, as these incidents violate the City Noise Ordinance. Unfortunately, our ability to intervene in resident conflicts is restricted.  We also informed the homeowner that he will have to be the liaison between FirstService and the tenant as we communicate directly with the homeowner and not the tenant. He was very understanding and stated that he would inform the tenant. An annoyance violation was sent to the resident in 410. If you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and value you as a resident in our community.

  Customer Answer

  Date: 05/16/2025

  I am rejecting this response because:   multiple ********************************************************* to bring this matter to my HOA. They will only review things that violate city ordinance and the entirety of this situation does not. 311 complaints have 14 days to even be reviewed, they don't just send someone out because you call. There are clear and continued violations of Community Policies that have not stopped with regards to annoyances and indoor pet behavior. I have timestamp documentation of everything, with decibel level noise reaching far beyond anything normal, reasonable, or acceptable. First Service has the authority, the ability, and the obligation to intervene when Community Bylaws are violated and violated repeatedly and intentionally by the same person. As 410 now has knowledge of the issue and chooses to continue doing it, making it now a matter of intentional retaliation. 

  Nothing about this situation has been resolved at this point in time. 

  Customer Answer

  Date: 05/20/2025

  The situation continues to escalate. I feel harassed by the retaliatory actions and I do not feel safe living here. I am now actively looking for a new home as a direct result of this. With PNES, I am having seizures again as a direct result of this situation and the retaliatory actions/harassment, the stress and anxiety of feeling unsafe and threatened, the lack of peace inside my home, the inability to work with the level of disruption so my professional career is suffering, all with potentially SERIOUS consequences for myself. They have intentionally chosen to continue the behavior after being given a violation, which is also outlined in the Bylaws as an action that is subject to fine without a hearing. 
  Behavior that threatens the safety and/or well being of another. 
  Behavior that diminishes the desirability of the property - my landlord cannot put another tenant in this unit under these circumstances without dealing with the same exact thing but starting from scratch. 
  Repeatedly violating the same issues after being issued a violation.
  Repeatedly and consistently allowing a large dog to behave disruptively indoors for extended periods of time.
  Doing a majority of these things when they cannot be reported to 311, therefore the City has no obligation to respond.
  Multiple complaints have been submitted to 311 for the issues that violate City Ordinances. 
  I have done everything that I can possibly do, myself, to resolve this back to the environment that I moved into. Peacefully, that is. 

  Business Response

  Date: 05/23/2025

  We understand that the tenant in Unit 310 is dissatisfied with her current living situation due to reported noise disturbances from Unit 410. We have issued formal violation notices to the resident of Unit 410 in response to these complaints, which represents the extent of the ************** in this matter. The tenant and homeowner of Unit 310 have inquired about further action from the **** It is important to clarify that we do not have the authority to evict homeowners or directly confront them at their residence.Additionally, the only documentation we have is based on a single tenants account, and we have not received any corroborating complaints from other residents. After consulting with the Board, it has been decided that the *** will not pursue further involvement at this time. The Board is committed to maintaining a fair and respectful environment for all residents and does not wish to engage in actions that could be perceived as harassment based on an unverified complaint. We encourage the homeowner of Unit 310 to speak directly with his tenant to determine the best course of action moving forward. We have made several attempts to contact the homeowner by phone and will also follow up with a written explanation via email.
  

  Customer Answer

  Date: 05/23/2025

  I am rejecting this response because:   I have provided documentation. I have audio and multiple accounts of decibel level transfer exceeding ****** decibels. Nobody else is going to worry about them stomping and throwing heavy objects on MY ceiling and creating impact to MY home. I have also provided photos of damages to the interior of my home from the behavior. I have damages to my belongings totaling several $100s. 
  I am the one being harassed. My Attorney's have advised me not to engage with 410 for my own safety due to being harassed though retaliation. 
  I feel like I'm being called a liar based on this response stating it is unverifiable, and I have nothing to gain out of this. In fact, this is stress and anxiety that I don't need and I never asked for. I have seizure activity returning as a direct result of this environment and I will not risk, literally, my life for this. This is not the environment that I moved into and not an environment I will continue to expose myself to. My right to peaceful enjoyment has been completely stripped from me.
  
  

  Customer Answer

  Date: 05/24/2025

  Audio files of what's happening constantly since violation was given and what's been happening this entire time, has never stopped. Hammering on floors, banging on walls, running up and down the hall. 

  Customer Answer

  Date: 05/26/2025

  APD CASE #*********
  Officer *****, badge # ****
  Per Officer ***** - This is NOT a police matter, APD have no authority over this situation and will not respond. This is an HOA matter and ************* is solely responsible for resolution, for upholding community policy, and protecting its residents. 
  Feel free to request the case information for documentation on notes. 

  Customer Answer

  Date: 05/29/2025

  Audio 5/28. From 11pm - after 1am, non stop. 

  Customer Answer

  Date: 05/31/2025

  5/31

  Customer Answer

  Date: 06/13/2025

  I have attempted peaceable resolution with every party involved in this.
  I have made the calls to 311.
  I have filed a police report.
  I have provided ongoing evidence to everyone on the issue and the issue continuing after the "alleged" violation was given. 
  First Service may not have an obligation to a tenant but you do have an obligation to this home, homeowner, and its occupants to protect the safety, health, and wellbeing of the environment. You have allowed 410 to retaliate, harass, threaten, and torture the occupants of this home for months on end. This environment has become nothing short of inhumane. You do have jurisdiction over the homeowner of 410 and have failed to meet your obligations to anyone.
  I have now hired an Attorney. 

  Customer Answer

  Date: 07/07/2025

  I have rec'd a copy of the police report filed in May and it clearly states that ************* is the responsible party and they never made any attempt to resolve anything. The issue still remains, worse than ever. But I wanted the report to be included in documentation and only just rec'd it. 
  I will be pursuing Civil Charges, with an Attorney. 
  

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a complaint against Texas ***************** and ************* Residential regarding the ongoing management issues with our Homeowners Association (***).1. Unjustified Fee Increases: Last year, our *** fees were inexplicably doubled (from $100 a qtr to $200), despite a lack of visible improvements or enhancements to our community.2. **********************: The promise of an amenity center has remained unfulfilled since 2018, and we are now in 2025, with multiple completion deadlines having passed. The center has not opened in over seven years.3. Key Fob Charges for Non-Existent Amenities: It has come to our attention that the *** intends to charge residents for digital and physical key fobs to access the amenity center, which is still not operational.4. Lack of Resident Representation: The *** board remains under the control of Developer **** ***** from Texas *****************, with no resident representation or input in decision-making.5. Management Oversight and Transparency Issues: The management company, ************* Residential, has denied requests for board meeting minutes, with the developer claiming that "no board meetings have occurred." Financial statements shared with residents lack proper audits, leading to concerns over accountability.6. Concerns Over Spending: We were informed that $190,000 has allegedly been spent on gym equipment, which seems unjustifiably high given the current state of our community amenities.These issues reflect a significant lack of transparency, accountability, and responsiveness to community needs. I urge the Better Business Bureau to investigate these concerns and help ensure that residents are provided with the representation and services they deserve. Thank you for your attention to this matter.Sincerely, ********* *****

  Business Response

  Date: 07/01/2025

  The resident lives at a community association managed by FirstService Residential. We serve at the direction of the associations board of directors and endeavor to support the vision and policies the board has set for the community. The senior community manager has spoken to the resident several times since the beginning of the year regarding his concerns with *************************** His concerns were addressed during the recent ***************************** you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and value you as a resident in our community.

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** property management staff had been distributing confidential information to individuals and a real estate brokerage. Someone was causing chemical harm. On August 17, 2023 an incompetent staff member caused harm to my life while I was speaking to someone to handle a matter at a building I had lived for 6 years. Demands to be discussed and monetary compensation. Call directly at ************ and ensure you reach me.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door to the gym and package room has been broken since January 2024. It is now August of 2024 and I cant retrieve my packages or use the gym after office hours, which end at 6:00pm. With my job I am unable to make it in before the office closes most days. I pay for a 24/7 service that I am not able to use unless someone happens to be in the gym. Which is a different issue concerning security since we all have rfid tags that should let us in the building but dont.

• Initial Complaint

  Date:08/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you to make you aware of the Antisemitic shenanigans going on with FirstService Residential employee ***************************** and her cohorts. After paying our *************** on time for 16 straight years, my family and I are now being harassed by FirstService Residential immediately after I put up Hanukkah decorations for the first time ever. As you will see in the attached itemized statement from FirstService Residential, we have been paying our *************** on a monthly basis for the last 2 years as agreed upon by FirstService Residential. Our Hanukkah decorations were displayed for the holidays at the end of 2023, and shortly afterwards the harassment begins including a demand letter for non-payment and multiple property violations. Per my attorney, FirstService Residentials acceptance of the monthly *************** payments enforces the binding agreement to pay monthly. FirstService Residential cannot retroactively alter the agreement and demand late fees and charges after accepting the monthly payments all along, including an EXTRA monthly payment in January. Now, we dont mind paying the remainder of 2024 in full the middle of next month (June). That is what I would deem fair. But there is no way we are going to pay retroactive late payments and demand fees aka a Jew tax.

  Business Response

  Date: 08/15/2024

  Your feedback is very important to us. We do our best to support the vision and the policies the board of directors has set for the community, and your feedback is essential to improving the resident experience. We take our company Core Values very seriously and are proud to serve diverse communities across *************. We are happy to explore options for payment plans with our residents, though there is a process that must be followed for that. We are also always happy to discuss compliance matters and violations, and the community manager will be in touch with them. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********** husband and I would like to file a formal complaint against Property Manager, ***********************.We have reached out to her through emails and phone calls without any help or cooperation whatsoever.We have been trying to obtain a pool pass for our family to swim in the community pool since August 2023; WHICH WE PAY HOA FEES towards. We never received an original pool pass when we moved into the community, and have been unable to receive a code and/or instructions as to how to access the code from ***********************.*************** stated in an email on June 27th, ************************************************************************ junk/spam box.We have checked both of our email accounts numerous times throughout the day, and still HAVE NOT received the email that *********************** said that we would receive.We will not be paying any future HOA fees, and will pursue civil court litigation if we do not receive the instructions and access code. We have been documenting every phone call placed and every email sent.This kind of treatment is unacceptable; as we are paying fees towards a community pool that we cannot use.

  Business Response

  Date: 06/28/2024

  Thank you for the feedback, ********************,

  While I understand that you did get finally get your request resolved, I also wanted to thank you for your patience, as our management teams do their very best to respond to each resident within 24 hours of receiving a message. I hope you enjoy the pool and that you have a great summer. 

  Customer Answer

  Date: 07/03/2024

  Hello!
  
   
  
  The issue has been resolved.  We have received access to the pool. Thank you.
  
   
  
   
  
   
  
  ***************************,

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Respected Recipient,I am writing to you today to express my concern regarding the current state of affairs within our community, specifically about the adherence of the approval committee to the governor's by-laws and the compliance of investors and landlords with HOA standards.As you are aware, the approval committee plays a vital role in ensuring that all community members adhere to the rules and regulations outlined in the governor's by-laws. However, I have recently observed several instances where the approval committee has failed to uphold its responsibilities and enforce these by-laws. This lack of adherence to the rules has resulted in a breakdown of order within the community and has created an environment of confusion and chaos.Additionally, I have noticed that many investors and landlords within our community are failing to comply with the standards set forth by the **** This non-compliance not only negatively impacts the overall appearance and integrity of our community, but also undermines the efforts of those who strive to maintain a high level of standards and adherence to the rules.It is essential that the approval committee and all community members, including investors and landlords, understand the importance of adhering to the governor's by-laws and complying with HOA standards. These rules and regulations are in place for a reason, and failure to uphold them can result in a decline in the overall quality of life within our community.I urge the approval committee to take immediate action to rectify this situation and enforce the by-laws as they are written. I also call on all community members, especially investors and landlords, to take their responsibilities seriously and comply with HOA standards.

  Business Response

  Date: 06/19/2024

  Thank you for the feedback and we understand your frustration. At FirstService Residential, we are committed to finding solutions for all our residents and doing our best to support the vision and policies set forth by your board of directors. We value your concerns, and are internally escalating them so we can improve your experience with us. With that said, the committee responsible for approving the new roof shingle colors that the developer has agreed to has been approved, but needs to be done so in an open Board meeting. This meeting will happen next week. The Board wanted to go ahead and start approving these colors since this is what will be accepted.

  As far as the renters? Can you please provide additional information on this point? In regards to renters and violations, all guidelines and protocols are being followed. Oftentimes with renters, the violation process takes longer, as the violations are sent to the owners to address. It takes several months to get to the fine stage according to their documents and it is up to the homeowner of when they comply with violations and fines. The *** can send the notices and violations but there is not another way in the first several months to make them comply.  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife have been trying to login to the portal and pay our HOA fee since February. We contacted them through the number provided on the bill. Everyone who we have talked to told us that our bill is paid in full. We know that it hasn't been paid. They said they would get back to us and they haven't. The other day I get home and there's a certified letter notice from HOA. They had the time to send the paperwork to a lawyer but didn't have the time to call us back when we clearly wanted to pay our bill. This is a sorry company

  Business Response

  Date: 05/14/2024

  Good afternoon,

  In researching your resident communication records, we see a gap in communication from 2021 to February 2024. Once the lapse in payment has exceeded the allotted timeframe, the account is locked and is sent to collections. Please contact ********************************* at ************* to discuss the account.