Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/1/25 . and two weeks later james at AAMCO call me and said that the van was fixed on 4/11/25 i picked up my van and noticed that my left rear bumper was damaged i addressed this to james .and i  told him that i have pictures of the vehicle when i dropped it off and he just didn't want to hear it that he was not responsible for that. i drove it home and then i looked under the vehicle and i saw that it was still leaking from the same spot so the next day i called AAMCO corporate headquarters and i explained my situation. and  corporate told me that they were going to talk to David about this Issue so if in three business days i don't hear from  David to call corporate again so his assistant called me three days later saying that David was gonna call me 5 day later i got a call from David and he told me that he was not gonna mess with the rear seal  anymore that he was buy a now body case for that unit that he was gonna start from scratch also told me that if it was still leaking that isn't the problem that raise a red flag for me when he telling me that before he has even started working on it so he asked me to take it again to Dallas so i drove it to dallas and i dropped it off on 4/26/25 then he called me on 5/13/25 saying that he had fixed it so again before i even picked it up he told me  the same thing over and over that if it was still leaking that isn't the problem so that worried me about what he constantly was telling me the following day i drove it back to Austin. still leaking from the same spot . so i know, that he never did anything to it and left it sit there for almost 3 weeks. and then call me saying that it was ready.so whenever i get a chance, i'm gonna take it to another shop to verify if he did buy that case housing for that transmissions on it again i suggested to take it, to someone i know his name is ***** as well because i am positive that your problem is the drive shaft so i took it to the place he referred me to take it and ***** at drive shaft king looked at it and said that the drive shaft was fine, so i told him to call ***** at AAMCO to tell him that the drive shaft was fine and ***** did not like what he had to say to him. he disagreed. i left the vehicle there at AAMCO in Dallas to get fixed again then two weeks later ***** **** and said it was fixed i picked up the van at AAMCO in Dallas then i drove it to ******,Tx. the next day i noticed that it was still leaking from the rear seal so i call *****. and i decided to take closer to home at AAMCO in **********, **. so i left it there because AAMCO in Dallas had already tried to fixed it three times so two weeks later ***** **** me and he refused to have AAMCO in **********, tx fix it so he told me to take it to his friends shop at AAMCO in ******, ** at 912 S *****

  Business Response

  Date: 06/03/2025

  BBB Members,

  The situation with Mr. Paredes' vehicle was quite unique. Sometimes a vehicle comes in that unfortunately is harder than most to figure out. I applaud our AAMCO teams across Texas to be able to figure out the root cause and ultimately repair everything under warranty. We apologize about the time, however we will never back away from any warranty situation. 

  David C

  Owner, AAMCO Dallas

   

  Customer Answer

  Date: 06/10/2025

  I am rejecting this response because: 

  I appreciate the response from AAMCO and the acknowledgment
  of the delays involved in servicing my vehicle. However, I reject their
  response because it does not address or take accountability for the core issues
  I experienced, including:
  1.Multiple
  failed repair attempts – AAMCO Dallas had the opportunity to repair the
  transmission three separate times, and the issue—leaking from the rear
  seal—persisted after each attempt.
  2.Poor
  coordination and prolonged delays – My vehicle was transported between
  multiple AAMCO locations (Dallas, Texarkana, San Marcos, and Austin), with
  weeks of waiting at each location and no lasting resolution.
  3.Refusal
  of  recommendations and proper
  diagnosis – When I brought the vehicle to AAMCO San Marcos, their team
  determined that the issue was not the seal, but rather overheating, which
  was causing the continued transmission problems. They communicated this
  diagnosis directly to AAMCO Dallas. However, AAMCO Dallas ignored their
  recommendation and instead referred me to a different AAMCO location in
  Austin, TX where they only replaced the  seal once again. The very next day, the
  vehicle continued leaking. Only after that did AAMCO Dallas advise me to
  bring the vehicle back once more so they could finally attempt to swap out
  the entire transmission housing/case.
  4.Third-party
  confirmation of poor workmanship – An independent mechanic (Julio’s Auto
  Repair in Del Valle, TX) confirmed that the transmission case was never
  replaced and had not been properly repaired, contradicting the claims made
  by AAMCO.
  5.Lack
  of real resolution – Despite months of inconvenience, towing expenses, and
  extended downtime, the transmission issues were never resolved by AAMCO. I
  was ultimately forced to seek assistance outside of their network. This
  ongoing situation not only cost me additional out-of-pocket expenses, but
  also caused me to lose valuable work opportunities since my vehicle is
  essential for my business. The repeated failures and downtime hurt me
  financially and disrupted my ability to earn income.
  

  AAMCO has not offered a refund nor taken financial
  responsibility for the ongoing issue. The response provided by David C. fails
  to acknowledge the repeated failed repair attempts, the hardship caused, and
  the ineffectiveness of their warranty service.
  Therefore, I respectfully reject their response and request
  that AAMCO issue a full refund or cover the cost of repair at a qualified
  independent shop
  Federico Paredes

  Business Response

  Date: 06/25/2025

  To whom it may concern, 
  As previously stated in our first response, sometimes certain vehicle are a little more challenging to repair, this is why warranty exists. Through the AAMCO nationwide warranty program, and efforts of the other centers involved, we were able to determine that the issue affecting his repair was a leaking case. We are deeply sorry for the inconvenience and time spent, however it was necessary in this instance as the problem would not manifest itself for a day or two. 
  Frustrated, Mister Paredes called our corporate office to voice his concern after he discovered his vehicle was still leaking. We explained to corporate that the only way to repair the issue 100% was to replace the transmission as a whole and build another transmission for the vehicle, including the case, and install it (at our expense of course). They agreed with our decision and we called the customer to make sure this would suffice. 
  After speaking with Mr. Paredes, he AGREED that this would be acceptable. So he brought it in as discussed, dropped it off with us, and we built an entirely fresh unit for the vehicle (including the case)! We drove it and leak checked it and everything was fine. We even drove it again a second day and leak checked a second time before calling Mr. Paredes to pick up the vehicle. His claim that we did not replace the case is inherently false. He has no leaks and his transmission functions correctly, so we are confused why he would believe otherwise. I've included photos of his case which is still located here at the shop, awaiting core pickup. He took many photos of his transmission leaking from the back, so he should be able to compare cases and see that this is in fact, his original case in our possession. We lived up to our end of the agreement, which was to build him a fresh transmission, and restart his warranty. No refund will be issued. 
  David Carpio
  AAMCO Dallas

  Business Response

  Date: 06/25/2025

  attempting to upload photos and it will no let me...

  Business Response

  Date: 06/25/2025

  second attempt at photos

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Reject! I paid Off my last bill that I had and I have the receipts for that. I also have the spark plugs that they claim to have changed but didnt so I dont know what theyre talking about they have a proof that theyve completed the job the auto shop I went to afterwards said they will be a witness that nothing was changed or fixed I will also screenshot all of the complaints they have received in the past year ripping other people off and taking their money without fixing their cars. 

  Customer Answer

  Date: 01/12/2024

  I am rejecting this response because:   I Reject! I paid Off my last bill that I had and I have the receipts for that. I also have the spark plugs that they claim to have changed but didnt so I dont know what theyre talking about they have a proof that theyve completed the job the auto shop I went to afterwards said they will be a witness that nothing was changed or fixed I will also screenshot all of the complaints they have received in the past year ripping other people off and taking their money without fixing their cars.
  

  Business Response

  Date: 01/08/2024

  I remember this customer very well.
  
  They originally came to ** from another auto repair shop stating that the previous business didn't resolve their issue & just took their money (so they froze their credit to stop the charges).
  
  They're just trying to get free repairs.
  
  They even tried to file a dispute with the finance company stating that services were not delivered (like at the previous repair shop they took their car too).
  Unfortunately for them, we had proof of work being completed & the finance company sided with us & didn't cancel the charge.
  
  This guy expects a ****** Maxima (nissans are not good cars IMO BTW) that has multiple issues when he brought it to us to be fixed with a few $100; completely unreasonable.
  

  We have receipts for the parts we bought & proof of completed work.

  We told him he needed to get the misfire corrected before we could determine if it was a transmission issue or not.

  He's the only major complaint we've had in the last 2 years; nothing to worry about.