Reviews

Review Details

• Review fromTye S

  Date: 01/17/2024

  1 star
  Today I had a check engine light come on. So I took it to ace autocare. I knew the reason why the light came on , it's because of a throttle response controller that ace installed. I just didnt know how to make the check engine alarm go away. *** was trying to tell me it was because I needed a new knock sensor. Which was going to cost 960 with 6 hours of labor. So all day I was driving past the shop to see if my car was actually in the shop or just parked. It stayed in the same spot all day long it never went into the shop. I even called right before I busted them. He said it would be 1.5 hours until ready, it was in hour number 4 that he was still working on fixing my car. he said I'll call when it's ready. So I decided to show up early. And called them out. He was trying to say the Mechanic just pulled my car out of the shop. I said I've been driving by all day it never went inside the shop. I said are u still trying to charge me 960 dollars. He was like no we are waiting on the parts to come from ft worth. Mind you he just told me 15 min ago it would be ready in 1.5 hours lol... He knew I busted him, so he didn't charge me anything for the supposed 4 hours of labor. It's messed that companies try to s**** over people and take their hard earned money over work that never got done or needed to be done in the first place.

• Review fromBrice D

  Date: 10/23/2023

  1 star
  Bad business! (is 0 stars a possible rating?)During the second week of October, I went in for an alignment. I expected an observation to confirm a proper alignment could be done because an employee informed me of such process. However, the alignment was performed at the cost of $80. AFTERWARDS, they informed me about parts that needed to be replaced for a good alignment. The alignment shouldn't have occurred in this case and I definitely shouldn't have been charged $80. Then, I informed the company that I was interested in purchasing parts from them and they stated they would order the parts. When I arrived to the shop expecting to purchase the parts, the same employee who knew I was trying to purchase parts separately informed me they don't sell parts individually.I understand them not selling parts, but why have me go through all of the trouble and telling me this at the last moment?Lastly, when I addressed how I felt like I wasted $80, the response I got was, "That's on you."I rebuke this statement as it is the mechanic's job to make sure the car can be properly aligned before actually performing the service.I would not suggest this company to anyone because they are already more expensive than other shops AND they're more concerned with taking your money rather than providing good customer service and practicing good business ethics.