We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Upholstery

ASM Auto Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Upholstery.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Mahesh R

    Date: 01/16/2024

    Mahesh R

    Date: 01/16/2024

    These guys are a bunch of crooks.Original owners daughter is now running it and has no idea what they are doing. They claim they worked with ********** but with the quality of work i received I am confused.Took my car in and handed it in based on a quote. 2 weeks later at pickup I noticed some odd discrepancies and concerns which led me to ask them to correct them. It looked like they did not put some panels properly and lost a few small parts. *** asked me to come back in 2 weeks again, which I did. At pickup they were trying to rush me out claiming they were leaving town for 2 weeks and I have to take the car out again. I got suspicious and started looking deeper and noticed more missing parts and broken panels. I also noticed some panels glued to the body to hide things they broke. Took the car out with the agreement that they will reduce bill by **** for now but will discuss the balance they owe when they come back to town and after I get the car checked somewhere else.Over the nexct 4 weeks we found so many things they did wrong and broke, the entire repair cost me close to **** dollars. There are so many lies and deceptive things they had done.Now they claim I voided the warranty by taking car somewhere else and that I agreed to just the **** discount aand that the case is closed. I am trying to see if I can get a refund through the credit card

    ASM Auto Upholstery

    Date: 01/18/2024

    ****** has had several months to provide a legitimate receipt from the upholstery company he claimed to have used. According to ******, after he picked up his **** Denali Yukon on October 14, he dissembled the seats, door panels, pillars, HIMSELF, for 4 days after pickup. He claims he spent close to $5000, but his screen shots are for $3132 and $374.25 for various parts which some has nothing to do with the upholstery. He also claims he spent more but lost his receipts. The screen shots he provided does not have an upholstery company letterhead or a detailed description of his year, make and model along with payment confirmation. In addition, the screen shots shows he spent $500 on fender repair, $200 on window cleaning, $150 PDR for hood repair, $49.99 for Aura interior car lights with remote control, and some areas he marked out with a black sharpie. We did break his A pillar, there were a fews screws missing and a small part from his rear view mirror cracked. I have apologized over and over for this. I offered him $1000.00 discount for his dissatisfaction. He requested an additional $250 which I agreed to. The warranty is void because, first, he took apart what we installed and, second, he did not bring it back for us to inspect and exam together. Our company has been in business for 34 years. We strive to do a great job for all of our customers. Though we try hard not to make mistakes, unfortunately, it does happen occasionally. This is why we discounted the invoice.

ASM Auto Upholstery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.