Complaints

This profile includes complaints for Comerica Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comerica Bank

  1717 Main St STE 3000 Dallas, TX 75201-4335

  
• 

  Comerica Bank

  PO Box 650282 MC 6525 Dallas, TX 75265-0282

  
• 

  Comerica Bank

  2625 N. Josey Lane Carrollton, TX 75007

  
• 

  Comerica Bank

  128 N Denton Tap Rd Coppell, TX 75019-2901

  
• 

  Comerica Bank

  301 W Irving BLVD Irving, TX 75060-2920

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have called in multiple times these last few weeks just looking for information, wanting to verify information, and to ask questions. Each time the customer service representative has been very rude immediately and treated us as we are wasting their time. They have refused to provide info or answer questions. They have sent us back to the automated system when we have asked for information that the automated system could not provide. The customer service is the worst I have ever encountered. The items we are trying to call on are very simple and have to do with OUR MONEY. These phone calls could have been extremely quick and easy and we couldnt have had it keep calling back encountering the rudeness. One of the calls we sat on hold for 8 mins just for a representative to pick up the phone but just set it down and not address us for more than 3 mins. We couldnt hear them speaking in the background but they would not speak to us. Since they did this we also were not able to press any menu buttons to get back in the hold line. We ended having to hang up to start the long process all over again. After all of this we have yet to be able to receive the answers and information we were looking for.

  Business Response

  Date: 05/21/2025

  Dear Better Business Bureau, 

  
  I am in receipt of the complaint submitted to your agency by ***** *******. Her concerns have been noted and shared.

  
  Please encourage her to contact me at the telephone number listed below.  

  
  I need additional information from her to assist her with her concerns.

  
  Sincerely, 
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************
  
  

  
  

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** has refused to *** my funds to my Brinks account. I am destitute without and am living homeless. This is becoming arduos

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by *************** who is concerned about their Direct Express card and speaking with a ******************************* Representative.
  
  I have escalated their complaint to the ***************************************** They will be contacted to assist them in resolving their card concerns.
  
  Additionally, they can contact me if they have any questions, I would be happy to speak with them
  
  Sincerely,
  
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While making a deposit at Comerica *** the *** reset and did not give me credit for my deposit. I reported the incident to Comerica and they informed me it could take up to 10 days to investigate my deposit. I informed them this would cause my account to become overdrawn and I was told they could not give me credit for the deposit while they were investigating my complaint.

  Business Response

  Date: 05/16/2025

  
  Dear Better Business Bureau,

  
  I am in receipt of the complaint submitted to your agency by ******* ******. His concerns have been noted and shared.

  
  Please encourage him to contact me at the telephone number listed below. 

  
  I need additional information from him to assist with his concerns.

  
  Sincerely,
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a checking and savings account with ********************** for over ten years. In the past two weeks, I added my husband as an authorized signer on my account at a local branch office. A week later, an unknown withdrawal happened from my checking account. I called to inquire and was told that my husband has an old account on which he owed money, so they took it from my account. Not once was I informed that he had any delinquent charges on an old account or that he had an old account with Comerica in the hour that I sat with a banker at the ******, ** location off the ********************. Had I been told that, I wouldn't have added him to my account. I do not owe ********************** anything, so I'm not sure it's legal to strip funds from my account which has always been in good standing. If he had an account with ********************** at some point, it would be over seven years since that account was active. He has banked with another institution for at least eight years now and doesn't recall an account with **********************. I should have been informed of this when he provided his info to our banker. I would like my money returned to my account ****.

  Business Response

  Date: 05/08/2025

  
  Dear Better Business Bureau,

  I am in receipt of the complaint submitted to your agency by ****** *******. Her concerns have been noted and shared.

  Please encourage her to contact me at the telephone number listed below. I need additional information from her to assist her with the complaint..

  Sincerely,
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were multiple transactions that occurred, beginning Feb. *****, 2025, when a ' lender ' I began a loan with, deposited 2 separate checks into my account , totaling just under $3500 as loan funds. Over the next 2 days, those funds were shown cleared and available, I began to withdraw these funds as needed over a 4 day period to pay my debts, etc. when on the 5th day, I was suddenly notified by my bank that those 2 checks deposited into my account, were now returned and charged back against my account, and leaving me with an approx. $1800 overdraft which I am still trying to recover from. The banks initial clearing, and subsequent reversal of said monies has created substantial financial hardship towards me, resulting in additional penalties and fees that have nearly ruined me, all the while on the 3 occasions that I visited the branch to discuss my direct circumstances, the bank personnel conveyed to me repeatedly that they shared no accountability for this situation, and I feel this is wrong on their part .

  Business Response

  Date: 05/05/2025

  
  Dear Better Business Bureau,

  
  I am in receipt of the complaint submitted to your agency by ******* *******. His complaint concerns have been noted and shared.

  Please encourage him to contact me at the telephone number listed below. 

  I need additional information from him to assist him with his complaint.

  Sincerely,
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************
  

  
  

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer service, gave them my information, told them I would like to pay my balance on a charged off account, I asked would I be able to reopen a personal account he said yes. I went to the Comerica branch located on ************************************. I walked to the counter and told the teller what customer service said but wanted to confirm. A lady comes from the back, goes to another customer that came in after me then stands behind the teller and tells me no because I have 3 accounts thats negative I said thats not true but Im here to pay. She begins getting loud in front of the entire lobby telling my business so i tell her i believe shes being prejudice and not even letting me explain, once i do she tells me she has to validate what im saying is true. She tells me to come into her office and begins being very loud again pointing her finger at me when I tell her how shes making me feel discriminated against and she tells me shes not doing anything for me or putting her name on nothing as far as helping. I explain to her what happened and told her fraud confirmed it was a male and I confirmed it was my ex business partner that stole my card and information at a meeting we had which I found out at the branch who I asked to pull the atm footage when my account was locked. This woman calls fraud and tells them something completely different of what I said, when I tried to correct her she takes fraud off of speaker but I can still hear them say what I told her from the beginning. She gets off and tells me you cant open a account I said why would customer service tell me that she says they dropped the ball. I tell her but you see they told you what I said and you talked to me like I lied and continued to then said shell call the branch manager in ****** who told her also it was a male on the footage thats why I was able to get my money back. She embarrassed me in a lobby full of people and as I was leaving saying I committed fraud on my account LIE

  Business Response

  Date: 05/12/2025

  Better Business Bureau,

   

  I am in receipt of the complaint that Ms. ********************* submitted to your agency. Ms. ***** is concerned about 

   

  I have consulted with our Fraud Investigation Manager and 

   

  We are exercising our right in the Business and Personal Account Contract which states in section 2.32 Closing the Account: Either you or we may close your Account with or without cause at any time. Within ten business days of the closing date, we will issue a check payable to the Owner(s) for the final Collected Balance in the Account, if any, and send a check to any Owner at any address in our records. After the Account is closed, we can refuse to honor presented items or collect any item deposited to the Account.

  Business Response

  Date: 05/12/2025

  Better Business Bureau,

  
  
  I am in receipt of the complaint that *** ***** ***** submitted to your agency. *** ***** is concerned about the closure of her Business and Personal Accounts.  Additionally, she is concerned about the service she received at a Comerica Banking Center.

  
  
  I have consulted with our Fraud Investigation Manager and ************** Manager who has indicated that Comerica terminated our relationship with *** ***** due to the activity on her accounts.  We are exercising our right in the Business and Personal Account Contract which states in section 2.32 Closing the Account: Either you or we may close your Account with or without cause at any time. Within ten business days of the closing date, we will issue a check payable to the Owner(s) for the final Collected Balance in the Account, if any, and send a check to any Owner at any address in our records. After the Account is closed, we can refuse to honor presented items or collect any item deposited to the ****************************************** visited the ************** to inquire if she could re-open an account, the ************** Manager contacted the ****************************** who indicated no accounts would be opened for *** *****.

   

  I have shared *** ***** feedback regarding the service she received with Management.

   

  Please encourage *** ***** to contact me directly at ************ if she has additional questions or concerns.  I would be happy to speak with her.

   

  Sincerely,
  ***** ******** ******
  Vice President and Complaints Manager
  Corporate Quality Process Department
  Comerica Incorporated
  ************

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 37 year Full season Ticket Holder. The ticket office messed up my payment when I paid in full 7 months ago. I have contact *** ******* and ******* *****. **********. Nobody is contact me back. I have made multiple attempts and nobody has fixed the issue. I was also not communicated to that the ********** was shut down. We have been in the Club since Comerica Park opened over 25 years ago, They ever still have a voicemail up that states " Please reach us M/WF between the hours of 10am-3pm. We call and nobody answers. We leave a voicemail and nobody calls back. This is a very poor way to resolve a major issue with a 37 year season tickets holder who has spent between quarter million and half million dollars as a season ticket holder over all these years. This is a poor representation of *************** (Little Ceasars).

  Business Response

  Date: 03/28/2025

  Dear Better Business Bureau,  
  
  I am in receipt of the complaint submitted to your agency by **** ****.  I have escalated his concerns to the appropriate area. 
  
  Please encourage him to contact me if he has any questions. I would be happy to speak him.
  
  Sincerely,  
  **** Guerra 
  Assistant Vice President 
  Corporate Quality Process Department  
  Comerica Incorporated 
  ************

  Business Response

  Date: 04/04/2025

  Dear Better Business Bureau,  
  
  Mr. ****** concern involves the Detroit Tiger's at Comerica Park and his season tickets.  The complaint does not involve Comerica Bank.  As a courtesy to Mr. ***** we passed along his concerns to the **************************.  I was informed Mr. **** will be contacted and they will assist in addressing his concerns.  
  
  Additionally, she can contact me if he has any questions, I would be happy to speak with him. 
   
  Sincerely,  
  **** ******
  Assistance Vice President
  Corporate Quality Complaints Analyst
  Comerica Incorporated 
  ************ 

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to address a serious issue regarding my late mothers account at **********************. My mother, **** ********, passed away on December 5, 2022. In March 2023, I visited the branch located at ************************************************* and met with branch employee ********* *********. I provided her with a notarized copy of the death certificate, which was issued by the coroner. ********* made a copy of the death certificate and assured me that her account would be closed and that a check would be issued.However, it has come to my attention that my mothers account was never closed and has instead continued to accrue fees over the past several years. I was unaware that the account was still open and that these fees were being incurred. I recently spoke with the branch manager, who informed me that only six months' worth of fees could be waived. I find this response to be inadequate and unfair, especially considering that I provided the death certificate in ******* the very least, I believe the account should have been frozen upon submission of the death certificate, or I should have been informed if additional documentation was needed to close the account properly. As this situation has caused unnecessary financial strain and emotional damage, I respectfully request that all fees incurred from the time of my mother's passing until the accounts proper closure be refunded to the account.Please consider this matter with urgency, as I believe that appropriate action should have been taken to prevent this issue from arising. I look forward to your prompt resolution and a fair outcome in this matter.Thank you for your attention to this request. I can be reached at ************ or ********************* for any further clarification or additional information.Sincerely,**** ********

  Business Response

  Date: 03/11/2025

  Dear Better Business Bureau,

  I am in receipt of the complaint submitted to your agency by **** ********. Their concern involves Maintenance Fees assessed to their Mother Personal Checking Account.

  
  I left them a voicemail requesting a call back.

  
  I welcome the opportunity to assist them in resolving their concerns.

  
  Please encourage them to contact me at the telephone number listed below.
  
  Sincerely,
  
  ***** *****
  Corporate *******************************************************
  Comerica Incorporated
  ************

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized charges were made on my direct ext card

  Business Response

  Date: 01/28/2025

  Dear Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by **** ****** who is concerned about his Direct Express card and speaking with a ******************************* Representative.
  
  I have escalated his complaint to the ***************************************** He will be contacted to assist him in resolving his card concerns. 
  
  Additionally, he can contact me if he has any questions, I would be happy to speak with him. 
  
  Sincerely,
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************
  
  

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank has not sent me my bank card I get social security disability and I have been waiting since December 17 2024 for a card to be mailed to my address. *** sent my payments to them and enrolled me to receive my benefits via direct express card monthly. I have government funds on my card right now that I cannot access because they have not mailed my card to me. I need a supervisor to look into my situation BBB forward my concerns to a supervisor at this bank so that I can get to the bottom of what is going on. I have bills to pay.

  Business Response

  Date: 01/15/2025

  Dear Better Business Bureau,
  
  I am in receipt of the complaint submitted to your agency by ******* ****** who is concerned about his Direct Express card and speaking with a ******************************* Representative.
  
  I have escalated his complaint to the ***************************************** He will be contacted to assist him in resolving his card concerns. 
  
  Additionally, he can contact me if he has any questions, I would be happy to speak with him. 
  
  Sincerely,
  
  ***** *****
  Corporate Quality Officer
  Corporate Quality Process Department 
  Comerica Incorporated
  ************