Reviews
This profile includes reviews for Veritex Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromSAFDAR I
Date: 10/04/2024
1 starI'm very disappointed with there services. Try to call 4 and qait for there call but never got any call. we'll then the time over Bank closedReview fromChass W
Date: 07/31/2024
1 starExtremely rude customer service. The service representative hassled me regarding my request for a receipt confirming a withdrawal. Im the *************** Officer of a consulting firm and had to debate like a corporate lawyer just to obtain a receipt. I believe this could be a good bank. At the moment the branches in ***** are missing the ***** We need to send letters to management to improve customer service. Treat all customers special. If not, customers will go elsewhere, and their reputation will result in declining deposits and eventually bank closure. Stockholders, officers, owners and executive management, I HOPE YOUR LISTENING.
Veritex Community Bank
Date: 08/14/2024
We are truly sorry to hear about your dissatisfaction with our service. Your feedback is incredibly valuable to us as it helps us to improve and ensure that we can offer the best possible experience to all our customers. It's important to us to resolve your concerns and would like to assure you that this is not the standard of customer care that we aim to provide. We remain committed to turning your experience around. We have tried to reach you to discuss the situation but have not been able to get in touch. Please reach out to us at your earliest convenience. You can contact us at 833-VERITEX. We appreciate the opportunity to address any issues and hope to speak with you soon. Thank you for your patience and understanding.Review fromBill M
Date: 06/08/2024
1 starThe worst bank. Rudest employees, treat you like a common criminal. So many other banks that focus on relationship. Veritex does not. Green **** was so much better. Stay away from this bank, focus on a bank that will treat each customer as their only ones. ********************* is the worst of them, was very rude on a phone call with me. Not sure if the employees are trained, but the bank is a disaster.Veritex Community Bank
Date: 06/10/2024
We sincerely regret to hear about your dissatisfaction with your experience at Veritex Bank. Our aim is always to provide our customers with the highest level of service. Upon review, our risk management team identified activities within your account that necessitated further action. Despite our best efforts to resolve the matter in a manner that would allow us to maintain our banking relationship, unfortunately, we were unable to find a mutual path forward. Consequently, we had to make the difficult decision to close the account.Please understand that such decisions are never taken lightly and are only made after careful consideration, in accordance with regulatory requirements and bank policies that are in place to protect all our customers and the integrity of our banking system.Review fromCindy C
Date: 05/20/2024
1 starThey are only open 8 to 5 Monday through Friday. You call for help they can't help unless you come to their bank. It's impossible for a person disabled without transportation to get to the bank during those hours. They are not open Saturday. I would not have a problem getting a ride on Saturdays. I tried yo change my phone number for online banking. No matter how many times I call the bank and my number is changed. I still can't use online banking because I can't get messages to a phone I no longer have. Everything about this bank is a joke. I don't recommend it to anyone, especially the didabled.
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