Biohazard Cleanup
Steri-Clean Central DallasComplaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A refund for the service was received o the curb by myself. I called ****** after the Ozone treatment and he wasnt helpful at all. He kept insisting that I wasnt smelling ozone. I even asked him to come back to the house to smell what I was smelling. Instead he sent me some information from a website regarding Ozone treatment and said to give the house more time to air out. I had an air quality test done and the report wasnt great. It was suggested that I remove the carpet to get rid of the intrusive smell. My home is a little over 1500 sqft. So now Ill probably be out of several thousands of dollars to have new flooring installed. I paid $6,000 to have the inside of my house repainted because of the horrible smell Since then Ive done some research and found an article on the *** website titled Are Ozone Generators Effective in Controlling Indoor Air Pollution? Ive seen post on several websites about homes being over ozoned. Perhaps I wasnt smelling ozone. I dont know the scientific term God awful smell.
Business Response
Date: 05/08/2024
Client has been refunded for the "ozone smell" in her home for cigarette odor removal services. Please allow up to 5 business days for the funds to process.
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