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Business Profile

Book Sales

Texas Bookman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order number 1572 on July 15th for a puzzle. Order was shipped media mail. Tracking shows it was sent back to the company. Under postal laws puzzles are not allowed to be sent media mail. Phone calls to the company are unanswered.

    Business Response

    Date: 10/12/2022

    Business Response /* (1000, 10, 2022/08/25) */
    Hello, We responded to this customer on July 20th, 2022 that the item she ordered was reshipped to her free of charge, tracking # XXXX XXXX XXXX XXXX XXXX XX. The item is showing as delivered to her address July 22nd, at 10:43am - one day prior to its expected expected delivery. Customer previously complained about the time it took to process this order. The order was placed on Friday, July 15th and originally shipped on Tuesday July 19th, just 2 business days after receiving the order. We did not receive any phone calls from the customer, but we did have multiple emails with this customer and communicated with her.

Texas Bookman is NOT a BBB Accredited Business.

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