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Business Profile

Cardiologist

Heartmasters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother had been a patient with heartmasters for years. She changed insurance. ************* doesn't accept the new insurance. I had to find her another heart doctor. She had an appointment with the new heart doctor 19 June. They couldn't see her because they still hadn't received her records from **************. They have requested them numerous times. My mother and myself have called and went in person requesting her records. The front desk gives us the same song and dance. He's the only one who does the records or he's with a patient. It's like he's upset he's losing a cash cow. He should go in early or stay late to get it done. Someone else in his office should be able to do things he can't do if he's busy. He was gone for a week. No one could do anything. That's hendering patient's who need things done. She's scheduled for another appointment this month with her new heart doctor. I just want her records.

    Business Response

    Date: 07/17/2023

    July 17, 2023.


    HeartMasters Cardiology is a *****-registered Corporation that has been treating heart patients with excellent results since its inception in ****. Serving our community for more than two decades, we have provided heart care to over twenty thousand (******) patients and have never had a single complaint to BBB.

    This patient has been under our care for nearly two decades and has always expressed her satisfaction and love for our services. As an elderly with challenging health issues, she had had heart procedures performed at the hospitals. The patient informed us that her son wanted to change her insurance. We got it together quickly but waited for a proper signature from the patient. Further, we waited from the hospital portion for her complete records. When we received a verifiable signature of the patient, all the pieces of information were ready and were given to them in person. They have already picked up the complete records; before this, your letter dated July 10, 2023, was written.

    We intend to continue providing the best services for our patients and community.

    Thank you for being so cooperative.

    Sincerely,

    HeartMasters, P.A.

Heartmasters is NOT a BBB Accredited Business.

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