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Business Profile

Chimney Services

Prime Experts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Services.

Complaints

This profile includes complaints for Prime Experts LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prime Experts LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Prime Experts LLC

      5919 Harvest Hill Rd Apt 2084 Dallas, TX 75230-1218

    • Prime Experts LLC

      2323 N Houston St Dallas, TX 75219

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired what we thought was a chimney expert from ***** Brothers Chimneys in *******, **. Turns out, all the businesses are fake and it's one-off people contracted under an overarching company, Prime Experts (*************************************************) they hire the work out to complete. I've so far found ~15 different "businesses" all actually under this sham of a company, and I'm just getting started. As soon as I started complaining and causing a ruckus, every single one of their websites went down - but every other normal website works. In our case, the *************************** website guarantees a licensed expert, cleanliness upon work being done, along with a dozen or more other promises. None of which occurred with *** *************) the supposed chimney expert sent to us. Things started getting shady and when I wanted to contact ***** Brothers, it became clear something wasn't right. I have no doubt he doesn't meet their alleged requirements, nor did anything worth the cost of what we paid for the chimney service. Additionally, he left our house a complete mess - not soot, but an actual tar like substance over the floor ensuring I had to cut a piece of carpet out to get the tar out. When I tried to call to speak to a manager of ****************************, I found out this company is run through a dispatch service. I then tried to go to their website which has a different name than ***** Brothers Chimneys (it shows up as The ******* Chimney Sweep Champions, with the *** as chimney pros AZ, when you click on the direct website link). It's also nearly identical to many of the other sites I've now found. After my husband also called the ************ number, they answered as Mister Chimney. We were also supposed to receive a receipt emailed upon completion, which has never come through. However, on our credit card pending charge it shows up as Prime Experts. When I call the 888 number, no one answers and it goes to a voicemail.

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/25/24 Chimney repair persons came to quote price for electric fireplace insert. Instead, they told my husband the chimney needed a new top. He proceeded to pay 1500 dollars for a top to be made and delivered. We have not seen them since. The company will not answer the phone. They were supposed to be back with the top in a week.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 6 company came out to clean the gutters, dig up buried gutters, reattach gutters to shed. They cleaned out the gutters, but after digging up the gutters, cut them off at the house which is now causing water damage to my foundation. They did not repair the gutters back to the shed but merely screwed three screws through the gutters back to the dwelling and refused to remedy or repair correctly as contracted. After calling to complain, they agreed to come out to remedy and never showed up, never answer the phone and charged my debit card for the balance.

    Prime Experts LLC is NOT a BBB Accredited Business.

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