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Business Profile

Christmas Lights

My EverLights

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had everlights installed on my house in dec 2022 and i had paid **** dollars for the equipment and service. These lights worked for few weeks and had issues with the brightness or sometimes wont turn off or turn on. Raised a complaint in jan and the dealership tried to fix in jan by adding another power supply and removing the caps so that it would be brighter. All these changes were done after calling the dealer multiple times multiple text messages multiple troubleshooting. It worked for few weeks and the problem started in feb 2nd week again. Now the setup is down and the light's or app or base station dies not even work. Raised the complaint again in feb and still they havent even started the troubleshooting. There has no communication or response on when the fix will be provided.I need bbb to raise the issue with the everlights higher management and provide resolution of compensating my ****$ i paid for the service. They never worked properly for a week straight from December. The lights being used or the dealers or installation are not trustworthy for spend that much of hard earned amount. I also need resolution to remove the installation and compensate for all the holes that are drilled into the roof for the lights that never worked. If possible bb to take civil action on everlights for misrepresenting information to consumers

    Business Response

    Date: 05/09/2023

    We are the EverLights branch office in DFW.  This states in the complaint that it was a dealer and not **.  As such, this complaint belongs with the dealer.  I can send to EverLights HQ, but will need to know the name of the dealer the customer purchased from to see if HQ can put pressure on the dealer. 

My EverLights is NOT a BBB Accredited Business.

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