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Business Profile

Construction Services

Absolute Construction, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Absolute Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Absolute Construction, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They left large gaps in my roof that were previously not there. They refuse to fix claiming it is up to code. Now I have to battle roof rats and their resolution is it ***** to be you.I want them to repair the roof to the original standard. I have photos

      Customer Answer

      Date: 01/27/2025

      They will try to claim it is code. However, before they replaced the roof the openings did not exist. They refuse to repair to previous standards nor to pay exterminator fees to remove rodents that get in through the opening. Their attitude is oh well, deal with it.

      Thank you 

      Business Response

      Date: 01/27/2025

      Yes, we completed the scope of work in the contract. The city inspected the house and verified it was up to code this is uploaded for verification . We gave an estimate for additional work requested by the homeowner , he does not want to pay for additional work to his house. His photos show the roof completed however the fascia siding board not touching the shingles. We did not install the fascia board and he needs to request this from the home builder. 

      Customer Answer

      Date: 01/31/2025

      I am rejecting this response because:   

      Hello BBB,

      Thank you for this opportunity.

      Claiming to have completed within the scope of the contract is not an excuse to do less than the original work. The gaps were not present before Absolute Construction replaced the roof.

      Yes, the city did inspect, but they neglected to get a permit for my unit. The inspector stated that sadly, it is code; however, it should not have been left like that. They should have put flashing where the gap is. Because something meets the minimum standards does not mean it is a completed job. There were no gaps prior to the roof being replaced, therefore, it is reasonable to request the contractor to cover the gaps with flashing.

      I never received an estimate for additional work; however,it makes no sense for me to pay to have them do it properly, as they should have done in the first place. Offering a new estimate is not a resolution.

      No one is asking for a fascia board to be installed, that is an excuse. Flashing is needed and they do install flashing when replacing the roofs. And the homebuilder is not an excuse either.

      And now, to intimidate me, they are threatening me with legal action for leaving a poor review of their work that is in very poor taste on their part.

      In my opinion, a simple resolution is that Absolute Construction needs to add the flashing and, now, apologize for sending me a letter from an attorney to intimidate me into removing my online review. If a company does a poor job, one has a right to leave a review about their worka review is merely ones opinion.

      Again, thank you for your time and effort.

      Regards,
      *******

      Business Response

      Date: 01/31/2025

      As stated we were not contracted to do this particular work therefore we cannot do it unless we are contracted to do it.Our work meets code and manufacturer specifications. 
      The work you are requesting is not feasible because there is no specifications or building code for this. So you extorting us with false claims and misleading the public about our reputation because we wont go perform free work that is not even acceptable in a building standard . This type of work is done off records by a handyman to prevent squirrels. Its nothing that is mentioned in any trade manual or literature on flashing detail. 

      We will continue with our legal action towards you. 

      Customer Answer

      Date: 01/31/2025

      I am rejecting this response because:   

      Hello BBB, As I have stated the gaps were not there prior to the roof being replaced. I understand it is up to code; however, in my opinion a contractor should at least do job equal to what was there. And if not, in my opinion, that is poor work that they should step up and fix. Obviously, they are unwilling. Therefore, I'm hoping to seek relief from you. 

      I am not extorting them nor making false claims nor misleading the public about them. Giving my opinion about their quality of work is one's right. There is nothing false or misleading. Prior to work, there were no gaps, after the work there are gaps. I don't know what you (BBB) can do, to have them put flashing on the gaps, or apologize for threating and trying to intimidate me, but if you can that would be great. If not, then we are at an impasse. 

      Thank you in advance,

      *******

    • Initial Complaint

      Date:03/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our roof has been leaking tar , apparently since this repair has been made. Each year when the temps get above 90 degrees there are tar drips (seen in the attached pics) from the roof. It has messed up our patio stone, furniture and other items. The owner of the business claimed no fault even after we paid to have the roof shingles tested in a lab where they were created. The lab stated it is the fault of the roofers who laid the shingles incorrectly yet the management declined to inspect the work.

      Business Response

      Date: 03/11/2024

      Good morning, 

      Thank you for bringing this to our attention. We would like the opportunity to amend this situation. May we please have a copy of the lab results so we can review as well as what the manufacturer stated? Please feel free to reach out to ***************** at ************ if you have any more questions or concerns. 

      Customer Answer

      Date: 03/21/2024

      Attached is the response letter we received after sending our shingles to CertainTeed to be analyzed.


      Customer Answer

      Date: 03/21/2024

      I am rejecting this response because:   

      Attached is the response letter from Certain **** after we sent shingles from our roof to be analyzed.

    Absolute Construction, Inc. is BBB Accredited.

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