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Business Profile

Content Management Systems

Onyx CenterSource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Content Management Systems.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** Source processes and disburses travel industry commission for several suppliers, including *******. I am a travel advisor. I am owed commission in the amount of $156.07 for bookings from December 2024 - May 2025. I have spent several hours communicating by phone and email with **** since about February 2025, regarding commission I am owed for Expedia bookings.I spoke with Expedia for approximately 1 hour on 6/5/25 and Expedia verified my banking information, yet, for some reason, Onyx appears to have some sort of glitch online regarding the banking information for the applicable profile. I have corrected the banking information several times on the **** website for the applicable profile.I spoke with an agent, **** (pronounced Meka), on 6/5/25 from approximately 1853 to ******************************** During our call, **** stated that she would email me a form that she claimed would need to be processed to disburse the commission I am owed for completed Expedia reservations. **** never emailed me the form she referenced during our call before **** **** up on me. I submitted a support ticket online, Case # ********, on 6/5/25 after **** **** up on me. I had been on the phone for nearly 2 hours on 6/5/25 trying to resolve the issues which have been indicated as the reasons that the Expedia commissions I am owed have not yet been disbursed to me. The only other option available to me is to submit a ticket for support via *********** Source's website. I have received failure notices for all emails I've sent to ********************************** since June 5, 2025. As of today's date, 6/13/25, *********** Source has never sent me a follow up email regarding the support ticket I submitted online, which generated Case # ********.

    Business Response

    Date: 06/27/2025

    We have acknowledged the discussion with the travel agency and have been in discussion with her this week.  We have sent her the funds in question and provided proof of payment.  ******* has confirmed receipt of the funds.  Proof of payment is attached to this response. Please advise if additional information is needed.--********

  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I received email correspondence stating **** could refund me the $14.90 they owe but would deduct $10 in bank charges.  Or, they could apply to a future statement for a limited period of time such as 1 month.  If we do not owe any commissions in the next month, they plan to just pocket the $14.90 in overpayment. 

    So, I'm going to try to get this straight.  I paid Onyx on time.  They claimed they didn't check at their PO Box and said the check was lost in the mail.  In my dire attempt to make sure they were paid on time, I sent them a second check.  I didn't place a stop payment on the first check because the stop payment fee is $32.  Then, magically, they suddenly received both checks and cashed both creating a credit balance even though posting the first check indicated the statement was paid in full.  Now they are telling me that to refund me the overpaid amount, they will deduct $10 or apply it to a future statement for a limited amount of time only. 

    This is their mistake and they should refund the entire $14.90 or keep it available to apply to a future statement for an unlimited amount of time. 

    Business Response

    Date: 06/14/2024

    We apologize for the situation and inconvenience. We will refund the $14.90 in full, without any processing fee.  A check will be issued next week to you and sent via ********* with a tracking number that will be shared with you.


    If you have any further questions, please contact me at:

    *******************************

    **********************************************************

    Chief Operating Officer

    Customer Answer

    Date: 06/18/2024

    I have reviewed the business response and accept this resolution. Thank you for your assistance with this matter... *******

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a travel agent and I received an email from Onyx on December 19 to provide my company information in order to process a commission payment for a group that traveled from Nov 3-7, 2022. The information was provided well in advance of the 1 day required turnaround and I still have not received the commission nor a response from anyone after I sent them the information they were requesting. I just want my commission.

Onyx CenterSource is NOT a BBB Accredited Business.

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