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Business Profile

Dentist

Dental House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am going through the implant process. This began in November 2022. I paid in full for 2 implants/bridge, a crown, and a deep cleaning. I went in for the initial procedure and was told I could not get two implants and a bridge. Doctor told me he would do the third with the bone build up after the two implants. I got the temporary teeth and they would not sit right. I had to come back in for them to give me a new one and even though it was better it still did not fit. I then returned for the cleaning. They forgot about the crown replacement and I had to bring my bill to prove I had paid for it. I scheduled the follow up to the implant 4 1/2 months later and they only had the crown, not the implants. Then the crown was not correct, so that had to be reordered. The new crown and implants finally came in, they told me I had an outstanding balance and had to wait for them to figure out they were wrong. When they took me back to put the implants in they ordered the wrong connection so the implants had to be reordered. I came in again, today (April 25) and their system is down so I still cannot get the implants put in. I have taken off so much work and feel completely insignificant and brushed off. I have been MORE than patient and understanding, but this is ridiculous.

    Business Response

    Date: 05/17/2023

    Dear *** or Madam,

    Thank you for the opportunity to respond to the complaint filed by ************** on behalf of the ************** Aspen Dental branded practice, owned and operated by ******* Dental PLLC. We will be responding to the consumer directly on this communication.

    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yesto quality oral care.

    I appreciate you giving ** the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

Dental House is NOT a BBB Accredited Business.

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