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Business Profile

Diabetes Services

Diabetes Reversal Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diabetes Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No services received or wanted from this group of scammers

    Business Response

    Date: 09/06/2024

    Customer received all services that he signed and agreed to receiving.

    Back in March of 2024, customer disputed all credit charges citing "fraud" after receiving all goods and services from our company. Notice, that even his bank has sided with our company in all but one case. 

    Please see attached for his agreed upon payment plan,  program goods and services, and proof of card disputes.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the program turned out I needed to get a loan for thr full amount which I was I denied. I had conversations with **** DRG through texts informed him I couldn't afford the program.I was told by him **** that **** one of the people in charge would contact me .When I spoke with **** he said oh we can offer a cheaper program for $3000.00. I told him I'd have to get back to him ,I'm still communicating with **** through text this whole time.I received one email from ************** stating I have already paid 1500 so just continue basically. I've explained and left messages with **** by text & left messages for ****.I was eventually contacted by ******** from the program & basically she says they don't give refunds but after management viewing my record they had a better understanding of what happened and they would give me a refund but due to the holiday Memorial Day it would take a few days longer.That hasn't happened yet,I've left several voice messages to ********, texts to **** a few emails to ************* with no success, my credit card company says they gave credit then turned around and charged me again.I have the texts,voice **************** to show I've been trying to communicate with them to no prevail. Could you please please help me I've filled to claims with my creditor I feel at this point this is fraud nothing I signed stated anything about a cheaper program and they knew I needed to get a loan that I was denied on.Please advise Thank you *************************** Email ********************* # ************

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This drg group invites you to listen to how bad diabetes is and they can reverse it. So you have to sign up to have a brief meeting with them where they discus their program and the cost. I find the $97 they charge to try to get you to join a program that is way to much for a person on a fixed income to afford. They should explain everything up front in there presentation instead of charging a $97 fee for them to get you to join this extremely costly program.

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/7/24 I interviewed with **** he stated about diet and exercise and the passed on to **** to do the money. Not once was it mention about any cancelation policy by either. He went through the procedure so fast stated sign you name on the line and put your initials on lines. I then received the link to the program in reading it I knew I could never do what they wanted I am 82 years old, and called immediately next day to **** 2 times and ************* 1. I emailed everyone to cancel no one returned my call or emails until 2/9 stating no refunds. I did received an email from ******************* stating please sign for you independent 3 month study which I refused and found out someone forged my initials.

    Business Response

    Date: 04/01/2024

    It appears that the patient neglected to include the fine print of the contract she signed with us after we spent an hour going through her health history and coming up with a customized plan for her to be able to naturally get off of her diabetes medications.  We delivered all products that she ordered from us, as listed on her receipt. 

    She also disputed her credit card charge for her program package, and we recently found out that her bank also sided in our favor. 

    We could include her patient file her for further proof of our conversations, and her health goals that she expressed to us, but that would be a HIPAA violation.

     

    Customer Answer

    Date: 04/04/2024

    I am rejecting this response because:   I did sign the form, all but one place which I would not. I asked them to cancel. They proceeded anywayI dont think it was a customized plan for me just what they offer and I was not on diabetic medication. All products were refused and returned.   

    they initially kept in contact with me via email, but as soon as they received their money all correspondence stopped. My bank is not in a position to go after and explained that.  So I had to pay.    I have not used one thing they offered.   I have no additional papers to send you.   

    Regards

    *****************************

    Customer Answer

    Date: 04/17/2024

       I do not have any additional information to send to you regarding above case.  I was hoping to stop this company from doing to other people what they did to me.  Yes I signed this but canceled immediately.  There so be some leeway on this.  I spent an hour discussing his 90 year old mother and other frivolous things. Very little about what I had to do to participate.   So I guess I have to accept the final answer, they are paid and that is that.   Thank you so much for your time

Diabetes Reversal Group is NOT a BBB Accredited Business.

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