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Business Profile

Drug Abuse Information

Behavioral Health Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse Information.

Complaints

This profile includes complaints for Behavioral Health Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Behavioral Health Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been at this clinic for years and have paid out of pocket for my medication. I've called and spoke to my counselor multiple times because I'm insured and they have yet to put my insurance through and cover me.

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around January of 2022 I began filing insurance with ***. My insurance company(****) said I would have a copay of $50/weekly. *** claimed that my insurance wasnt going to pay on my claim at all and I would have to pay full price of $110 weekly. Which I did. I have all my receipts. In January of2025 my insurance changed. I have a copay of $25 weekly. But the director just couldnt let go of more money. She is making me pay $35 weekly. This is unbelievable. These folks have got to breaking some kind of laws. They have stolen thousands from me and my insurance company and I can prove it. I am not a wealthy person. I work hard for my money and all I wanted was for them to stop stealing from me. Please help

    • Initial Complaint

      Date:12/13/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $600 to BHG last month. When I went in this month, I wanted to pay another $600, but asked for an account balance. I was then informed that my balance was less than $200. This is impossible, since I had just paid $600 the week prior. I am requesting a refund. They cannot give an explanation as to why they stole my money from my account. I asked them to explain. It's been a week and still not response.

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a patient at behavior health group in mobile Alabama. They advertise counseling services and charge $16.00 a day for medication, and counseling two times a month for a minimum of 30 minutes per session. I have been a patient there since 2021, and have only received two counseling sessions. I have requested records of every counseling session I have had since my entry in the program in 2021. After requesting these records four times over a period of two months, and having to file a complaint with their ethics department, the director, Jamie M*******, finally met with me on 11-04-2022 informing me that she did not have to provide me with those records even with a court ordered subpoena She also informed me that anytime I make contact with my counselor, even if only for five minutes to get information, that constitutes a counseling session. Im not the only patient going through this, and an investigation is warranted. They have blown me off time and time again to avoid any accountability. There are many other problems with this corrupt organization that don't necessarily concerns the BBB including but, not limited to criminal fraud, and discrimination. It is a very serious situation that should be investigated. I've gone as far as emailing the CEO and corporate offices of BHG in Dallas, the call center, and ethics line without any response.
      This has gone too far, and I just don't know what else to do to get someone to even look into these allegations, and hold this organization accountable. Please help

      Business Response

      Date: 02/27/2023

      Business Response /* (1000, 7, 2022/12/02) */
      As a Behavioral Health Group treatment center accredited by the Joint Commission, we follow strict guidelines on delivering quality patient care. We are audited regularly by state and accrediting bodies and the Mobile, Alabama facility has never had action taken based on non-compliance. Each patient receives an individualized treatment plan (ITP) according to the goals established between the patient and the BHG provider that includes a customized counseling schedule. This ITP is modified over time based on the progression of the patient throughout their recovery. All BHG facilities post a Patient Bill of Rights, and all patients have access to the facility's program director and a confidential third-party Ethics Hotline.

    Behavioral Health Group is NOT a BBB Accredited Business.

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