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Business Profile

Drug Addiction Treatment

Origins Behavioral HealthCare, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was admitted September 27, 2023 at origins in ***********, **. When I arrived I was ask to pay $3000.00 dollars. I have found out after a week or so that most patients paid nothing or much less. I have a good insurance plan with BCBS Gold. Deductible paid earlier this year. I also had a $1000.00 in cash on me. I ask to have it back in cash when I left. ***** said she would get with the office and agreed. I left October 8th on. Sunday and they said they didn't have the money and would send me a check. It's been nearly a month and I've called about the check and inquired how I had to pay the $3000.00 and others did not. They also made me call BCBS with a scripted page to explain I had no other Insurance and she said they would get paid faster that way. I felt that was shady from the get go. The staff was very courteous but it didn't seem to be ran very well. I only got to speak with *** my counselor one time one on one as he wasn't there much. I felt short changed on that also. It was to be $30,000.00 billed to me insurance and then they still have the $4000.00 that came out of my pocket. Also I felt they lied to me as they wouldn't let me leave for 24 hours after written that I wanted to leave. I have the patient rights booklet with me and states they have to let me leave within 4 hours. When I spoke with another counselor about that they said well they do have to let me leave within 4 hours but tell everyone 24 so they can think about it before leaving. I felt they were money hungry and I felt they lie about the 4/24 hour departure rule. She said if I left which I'm 9 hours away I would not be able to have my phone and belongings until 24 hours where up. I had no way to make travel arrangements until the 24 hours were up and then felt basically kicked out. They actually kicked another person out the day prior and he was given a ride to the airport by a RA named ******. So with the airplane ticket that was another $500 plus a Uber ride charge. Check never arrive

    Business Response

    Date: 11/09/2023

    I am sending this on behalf of CEO ***********************. Attached is the response letter.

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were asked to provide a $7500 payment upfront. We used $ ****. We seek the refund of $2500 refund to be processed. It has been 47 days since we were told we would receive this refund. As of today I reached out again and asked to speak with ******************** , Director of Finance via Linkedin as the receptionsist would not transfer my call.. Please feel free to contact me directly @ ************

    Business Response

    Date: 06/14/2023

    Matter resolved directly with customer to their satisfaction prior to receipt of complaint. 

    Customer Answer

    Date: 06/14/2023

    I have reviewed the business response and accept this resolution. 

Origins Behavioral HealthCare, LLC is NOT a BBB Accredited Business.

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