Complaints

This profile includes complaints for Ashley Ann's Event Planning Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ashley Ann's Event Planning Service, LLC has 2 locations, listed below.

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  Ashley Ann's Event Planning Service, LLC

  2101 Cedar Springs Rd Ste 1050 Dallas, TX 75201-2165

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  Ashley Ann's Event Planning Service, LLC

  PO Box 15353 Little Rock, AR 72231-5353

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/22 I made a big purchase of two digital products totaling $1,494. One of the products was a course with a payment plan. I did not receive any material for that course and when I contacted customer ********************** I was told that there was a delinquency in payments. Therefore, my access is blocked until I make the full payment. The payment was for $997 and two additional payments of that same amount had been requested by the company. I have requested a refund on that product in February and again in April, simply because I can not afford it, and the customer ********************** team has refused a refund. In fact, the team coerced me to have more time to pay the full amount for a year access of the course once paid in full instead of issuing me a refund. This is not good business practice from the team. This is supposedly a multi-million dollar ********* based business with poor customer ********************** having a problem with refunding me $997. No product or material sent for the payment they took. Thats illegal. My multiple refund requests have been ignored which prompted me to create a complaint. The company is not honoring a refund and have no right to do that. I have made many other purchases from this company and had no issues receiving material before. I am requesting a refund for the Insta-Star course with Monetization Nation simply because I can not afford to dish out those additional payments and had no access to any material since I purchased it.

  Business Response

  Date: 05/28/2023

  On 11/26/22 *********************************** purchased two digital products Insta-Star/ Insta-coin and $50k in a day. She paid in full for 50K in a day and agreed to a monthly payment plan of $997 for Insta-Star. ******** was granted access to her courses on 11/26/22 and we also sent an email with instructions on how to access the courses. ******** contact customer ********************** on 2/**/** because access to her account had been revoked and blocked due to being delinquent. ******** first scheduled $997 payment on 12/26/22 failed and we attempted to collect payment 3 additional times before we revoted access to her course. Adranna does not qualify for refund. Our 60-day action-based guarantee refund policy which states you have to try the program for at least 60 days to be eligible for a refund. As you can see from the attachments included ******** only completed 2% of the program.