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Business Profile

Furniture Manufacturers

Chiseled Perfections

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order was placed Sunday on June 11 2023 at at 2:33 pm. 70" OG Throne Silver/Gray velvet ******** x 1 $795.00 Subtotal$795.00 Free Shipping$0.00 TOTAL$795.00 The 1st chair was sent with missing velvet on the front seat. The company wanted to give me money off and I said no, and told them I want the chair without damage. So the company agreed to send another chair. The 2nd chair also had damage to the frame showing a large chip, missing paint, and 2 small slashes on the right side of the armrest, including a nailhead that's tucked deeper than the other side of the armrest and 3-4 nails showing through the paint, I was told by the company that the chairs are handmade so basically, to accept it and stop complaining. The driver himself, **** told me he wouldn't have accepted that chair himself and he called the company telling them about the damages. **** that works for the company told the driver, ****, to bring back the chair. I only expected the company to look over their merchandise before sending out to me, and expected another chair in the near future to be sent to me. I also took pictures and refused the chair in that condition.I was told that I received a full refund because they didn't have any other chair to send me and their next shipment was going to come in August. So I checked my bank account only to find that this company withheld $159.00 for restocking fees. I contacted the company by phone, text, and email with no success until the next day I received a call from them and they hung up, then I got an email and text message saying the shortage of money was because of restocking fees. I was told they determined that the 2nd chair was in perfect condition and I just refused it. All I wanted was an undamaged chair sent to me, so not only did they waste my time, they took unauthorized restocking fees on damaged goods. I want my refund back of $159.00 this company is stealing money, under the lines of restocking fees without any notice!

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