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Business Profile

Hair Replacement

Maxim Hair Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I had my consultation with maxim hair restoration, *************** had told me that I was a great candidate and had promised that I will have a 95% success rate in my hair restoration. After my operation and recovery, there was no follow up from the clinic. Now that the wait time is over for the hair to be permanently attached, the results that **************** had promised were nothing but a lie. The results from the operation were very disappointing, almost disheartening that my wife and I had invested over $8,000 just for it to have a 30% success. I had spoken to him concerning my disappointment and all he offered was a 50% discount for another operation or 30% off on some hair therapy. Meaning he wants us to pay more money for another procedure that will not work. Not only does he want me to go through the pain and recovery again but to pay a few more thousands. My wife and I have saved the money to invest in my hair restoration and if Dr. ******* told me that I was not a good candidate or that it will only give me 30% results I would have definitely have not gone through this hard procedure. It has taken a toll on my mental health and financially my wife and I feel like we were scammed. The pictures attached are the before and after.

    Business Response

    Date: 03/14/2024

    Hi Christi,

    We are acknowledging receipt of the complaint.

    The matter has been referred to **************** who will advise us with a response and proposed course of action.

    We will try to reach out to the patient and attempt a resolution as well.

    Sincerely,

    MAXIM ******

    Business Response

    Date: 03/15/2024

    Hi Christi,

    Good morning. Happy Friday.

    Please find below the response from **************** who treated the patient. Additionally, our Director of Operations, *********************, RN, spoke with ********************** and offered to re-treat him for free. He said he would think about it.

    I'd like to clarify a few things:
    1) The patient's wife is posting all the bad on-line reviews, and filed the complaint to the BBB. It's not the patient's email address or telephone number.
    2) I did not promise 95% success rate to the patient--there is nothing written or recorded that can corroborate that statement
    3) The claim that the procedure doesn't work is contradicting what the patient told me at 16 month follow-up: he is pleased with the hair transplant results in the frontal scalp (we did the front and back during the same procedure).
    4) The pictures cannot be verified as to the *************.
    5) The patient was recommended/quoted 2100 grafts before the procedure, but he purchased only 1800 on the day of the procedure.
    6) He signed the Service Agreement for the procedure, and his signature acknowledged the no refund policy.

    Hope this helps.

    Mac

Maxim Hair Restoration is NOT a BBB Accredited Business.

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