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Business Profile

Health Care

Texas Health Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Texas Health Surgery Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Texas Health Surgery Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Texas Health Surgery Center

      7150 Greenville Ave Ste 200 Dallas, TX 75231-5198

    • Texas Health Surgery Center

      3144 Horizon Rd Ste 120 Fate, TX 75032-7047

    • Texas Health Surgery Center

      5215 N O Connor Blvd Ste 1775 Irving, TX 75039-3777

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep sending me a bill for service I over paid for. They sent me a partial refund. Now are sending me a bill again. I have reached my out of pocket maximum for the year due to the surgery. I called to have this corrected and advised them I was no long financially responsibly since I had exceeded out of pocket maximum. I would like the balance zeroed out and an apology letter sent do to the harsh and unhelpful person I spoke to while explaining.

      Business Response

      Date: 03/20/2024

      Good morning, 

      After speaking with ****************** was able to determine that the complaint was sent to Texas Health **************** in error. **************** has not received any services from our physician group. The service in question is for the facility below. I spoke with that location and confirmed information for a point of contact that you can redirect this to.

       Can you please also clarify if this will be removed under our THPG profile, or should I also submit a formal response back thru your portal indicating that THPG is not the correct entity?

      Texas Health Surgery Center Rockwall
      ********************************************************************************
      ************
      ***********************, ***************************************************

      Thank You, 

      *********************************, CPXP  | Program Manager, PFX Complaints & Grievances
      T ************
      *******************************************************************
      Texas Health ****************


      Business Response

      Date: 03/20/2024

      Good morning, 

      After speaking with ****************** was able to determine that the complaint was sent to Texas Health **************** in error. **************** has not received any services from our physician group. The service in question is for the facility below. I spoke with that location and confirmed information for a point of contact that you can redirect this to.

       Can you please also clarify if this will be removed under our THPG profile, or should I also submit a formal response back thru your portal indicating that THPG is not the correct entity?

      Texas Health Surgery Center Rockwall
      ********************************************************************************
      ************
      ***********************, ***************************************************

      Thank You, 

      *********************************, CPXP  | Program Manager, PFX Complaints & Grievances
      T ************
      *******************************************************************
      Texas Health ****************

      Customer Answer

      Date: 03/22/2024

      billing phone number on bilss are ************ and ************ - security health code ***********.  I need to know what else I need to do to continue.

      Business Response

      Date: 04/12/2024

      Hello,

      We have reviewed ******************** complaints.  After reviewing his case and it was noted that he did pay his estimate in full.  ************* payer overpaid his claim resulting in the refund he received.  ************* payer did comeback and recoup the overpayment difference causing the patient to be financially responsibility for the amount.  The account if currently in collections for non-payment. We will move forward with making adjustments on our end to relive the patient of the financial responsibility. No additional statement will be sent.  

      Customer Answer

      Date: 04/14/2024

      I am rejecting this response because:   Appears as though they have sent to collections so the bill will now be coming from a collection agency. Needs to be removed not sent away. Out of pocket maximum was reached for the year prior to your bill first sent in Dec. I sent the billing info from my insurance two times showing I was no longer responsible for any further medical expense. You need to take the reins and do the leg work now for your mistake not mine.

      Customer Answer

      Date: 05/08/2024

      I have reviewed the business response and accept this resolution.  I expect no letters from collections also.

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