Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought my house in a association managed by Advanced Association Management 4 months ago. To date I have no received any of the material promised in the *** guidelines. I have no contact info besides what I can find, no email or portal access. As a result, I do not have access to the facilities in my neighborhood. I have called *************************** upwards of 30+ times a week and have never once had a phone call picked up. The same goes for everyone else in the office as I have tried the other extensions to the same affect. If the management company cannot complete simple tasks, I'm worried about the circumstance in which they actually have to do work. For $250 a month, I'm going to do my best to make sure this management company loses business with this association.Customer Answer
Date: 06/07/2024
I was able to get this resolved with the organization. Please **** this case as resolved.Initial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Property was sold Nov 30th. *** has charged my account for 239 dollars for december, and has still not refunded me. as of Feb 5th. on January 23 i've reached out to them again about my refund and about a payment for HOA fees that came in the mail for more HOA payments. They said they were out most of December and were still within their time frame. So I gave them another 2 weeks, and I am still without a refund for incorrect payment and I've had to also contact my bank to place a stop payment order for 30 dollars from this HOA. They have either not billed the new buyers for December, or have received payment from both parties and are sitting on other people's monies that do not belong to them.
Business Response
Date: 02/20/2024
Hi ****
What is the address of the property you sold so that I can get this handled for you?
*********************************
President-Advanced Association Management
************
Customer Answer
Date: 02/21/2024
My address was *****************************************************************Customer Answer
Date: 02/26/2024
I am rejecting this response because: My address was *****************************************************************Business Response
Date: 02/27/2024
If you are still experiencing a problem with your refund, please call me at ************. I am the owner of Advanced Association Management and I will be happy to assist you.
*********************************
Customer Answer
Date: 03/08/2024
I am rejecting this response because:
I still have not received a resolution, without any refund as of today
your associates may locate me with my email from the conversations we've had.
my email is ****************** they should have plenty of emails from me.
my last contact was with
***********************************************************
*************************************************************
*****************************************************************
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