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Business Profile

Home Repair

BFS Home Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with them for 15 years..These guys don't care anymore. My Single unit AC blower motor is dead..It took them 3 days to come and tell me this ( On 28th) They claim to have a emergency line that did not work on weekend ..later now they say that part is on order and will be shipped on the 11th .Well here is the pattern, try to find disclaimer to avoid the repair, if they cannot, tire you out by waiting..is it reasonable to wait for 15 days to get a blower motor ??. I do not believe they are making an honest effort to get the part ASAP. The temps in ***** are in near 100's. I called the Customer support several times , to give me all options, I am willing to pay for extra, nope, rudely telling me these are normal wait times in the industry. They claim to have their trucks fully stocked!!. ***** Customers call ***** Commission for complaints , I am doing that and more...they will find out soon.

    Customer Answer

    Date: 09/08/2023

    I have had more communication with BFS Homewarranty cos. I want to give them a chance. I would like to withdraw this complaint.

     

    Thank you!!

    *******************************

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BFS installed two new air conditioning units for us in June 2022. The City of Frisco Inspection did not pass. There is a problem with an exhaust pipe in the roof. Inspector says it is touching part of the roof and is a fire hazard. We, my husband and I, have both called BFS repeatedly to come out and finish this project to the satisfaction of the City of Frisco. All we get is excuses, it's raining, someone is sick, etc. They always say they will call us back with a schedule to complete this job. We paid in June. Now it's October and they still won't call us back and finish this job. We are very concerned about the "fire hazard situation" on our roof and can't get BFS to respond at all or finish this job. We are very frustrated.

    Business Response

    Date: 12/14/2022

    Business Response /* (1000, 5, 2022/10/10) */
    Good morning,
    ****** ****, our regional manager has made a call to the local branch manager to get this resolved as soon as possible. We sincerely apologize for the delay and the frustration this has caused you during this time.
    Thank you,
    - Sarah

BFS Home Warranty is NOT a BBB Accredited Business.

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