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Hotels

Omni Hotels (Corporate Office)

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Complaints

Name: Omni Hotels (Corporate Office)
Address: 4001 Maple Ave STE 500, Dallas, TX, 75219-3241, USA
Telephone: (972) 869-4300

This profile includes complaints for Omni Hotels (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

99 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, February 6, I made a hotel reservation for a room at *****************************************************************************. It was for arrival on Friday , May 9, 2025 for three nights through Expedia travel.com.About two weeks later I was advised by my son that he could no longer make that trip with me. I also purchased booking insurance for $25 for the reservation. On March 27 I went online to cancel the booking. I was told that my rate was non-refundable even with the insurance. I am not sure what the insurance was for but it did not cover me cancelling my reservation evidently. I was also told by an ******* agent that I could pay an additional $250 cancellation fee that I could get back the whole amount I prepaid? That agent never got back to me and the hotel was contacted by another Expedia agent three times and that they were adamant that me reservation was not refundable in any way? I cancelled more than two months prior to the trip, bought the travel insurance, and am now without any of my funds! Is there any way you can intervene on my behalf to retrieve my lost funds?
Business Response
Date: 03/03/2025
Thank you for contacting Guest and **************** I am happy to assist you today. I have reviewed your booking along with the information details you have provided us. I do very much apologize that in error, you booked with a third-party vendor or portal. However, when the booking was made through the third party, that reservation and fund were not collected by us but by the owner of the booking [Expedia]. We do show that you booked a full pre-payment discounted rate and does not allow for cancellation, if cancelled.

For this reason, we are unable to refund any portion of the payment, due to this error. We would recommend reaching out to the owner and party where you booked, to see if they would be willing to provide any sort of compensation for this. You may reach out to them at the following phone number of: ***************.]

We do recommend for future bookings with our Brand to receive the best options in both cancellation policy choices and to maximize your benefits to:
- Book directly with an Omni Specialist at **************, from 7AM through 11PM, CST
- Book direct on our website as a guest at ************************************************
- Book direct on our website as a Select Guest Loyalty Member by logging in to your profile with your email address, if unsure how to access, do let us know.

As booking through a third party as well would not provide the maximum credit toward a membership account toward a free night or upgraded status level. Do view our Terms & Conditions in reference to third party bookings as well as how to earn credits for direct bookings:
*************************************************************************************

I hope you have a great day ahead and if you need further assistance, please feel free to contact me.

Sincerely,
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/11/2025 is the date of transaction $1556.30 was charged to my credit card on 2/12/2025 I paid for 2 nights reservation at the Omni Hotel in ************** , ***** I accidentally reserved online while shopping on my phone and immediately called to cancel and I was told I would be charged one night stay REGARDLESS. Then I was charged both nights on my credit card the next day!I called immediately after online purchase and asked for a full refund and was told I would have to wait for an email. I also emailed a refund request on 2/13/2025 because I was also charged $138.26 in REFUND PROTECTION PLAN # 4f524141-0053-0000-0319-9c3a07d63991 THEREFORE I SHOULD BE ENTITLED TO A FULL REFUND !!I am a OMNI preferred customer member and I stayed at this same ********************** last year and therefore I do not understand WHY they would S**** CUSTOMERS OVER?!I am also a disabled veteran who served 28 years and a ***** resident. I will ensure I pursue this issue until I am refunded the FULL AMOUNT and this is resolved. I will also ensure that I inform everyone I know to NOT stay at the OMNI hotel chain due to their unscrupulous ************ ITINERARY # FOR THE ORIGINAL PURCHASE WAS - H10421226 IT IS UNDER ******* ****** CONFIRMATION # **********
Business Response
Date: 02/13/2025
Thank for your feedback. I have reviewed your booking along with the information details you have provided us. I do very much apologize that in error, you booked with a third- party vendor or portal. However, when the booking was made through the third party, that reservation and fund were not collected by us but by the owner of the booking [Expedia]. We do show that you booked a full pre-payment discounted rate and does not allow for cancellation, if cancelled.

For this reason, we are unable to refund any portion of the payment, due to this error. We would recommend reaching out to the owner and party where you booked, to see if they would be willing to provide any sort of compensation for this. You may reach out to them at the following phone number of: ***************.]

We do recommend for future bookings with our Brand to receive the best options in both cancellation policy choices and to maximize your benefits to:
- Book directly with an Omni Specialist at **************, from 7AM through 11PM, CST
- Book direct on our website as a guest at ************************************************
- Book direct on our website as a Select Guest Loyalty Member by logging in to your profile with your email address, if unsure how to access, do let us know.

As booking through a third party as well would not provide the maximum credit toward a membership account toward a free night or upgraded status level. Do view our Terms & Conditions in reference to third party bookings as well as how to earn credits for direct bookings:
*************************************************************************************

I hope you have a great day ahead and if you need further assistance, please feel free to contact me.

Sincerely,
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 16, 2025, I stayed at the OMNI ********************* Hotel in ******* as part of a group of out of town university students. Upon arrival, we were informed that our rooms were "not clean yet", despite the booking being made well in advance, and were directed to store our belongings in a temporary baggage room. The hotel staff assured us this room was "secure, locked, and monitored by security."When I returned to the hotel later that afternoon, I discovered that my bag, containing items valued at over $6,300, had been stolen. A review of CCTV footage revealed that an unauthorized individual was granted access to this supposedly secure storage room. The person entered without any verification or security measures, selected my bag, and walked out effortlessly. This negligence on the hotel's part is alarming and unacceptable.Since the incident, I have attempted to work with the hotel's staff and contact corporate to resolve this matter. However, the response has been extremely slow and unsatisfactory. I have sent multiple emails, attempted phone calls, and have not received a single response. Despite my repeated efforts to seek accountability, I have not received adequate updates or meaningful assistance. This situation has caused significant financial loss and emotional distress, compounded by the lack of urgency and responsibility shown by OMNI Hotels. While I hope for a resolution without further escalation, I feel compelled to bring this matter to the BBB due to the hotel's inadequate handling of this issue.Thank you.
Business Response
Date: 02/11/2025
We appreciate you taking the time to provide this valuable feedback regarding your recent visit. Please accept my sincere apology for the delayed response
The information you have provided has been submitted directly to the hotels management team so they may further review this with their staff directly. We have requested they follow up with you.
We appreciate your comments. Please know that your patronage of Omni Hotels is valued, and we would welcome the opportunity to serve you in the future.
Thank you for choosing Omni Hotels and Resorts.
Initial Complaint
Date:12/31/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a room for one night as I am currently homeless. However once the reservation was made, I discovered the hotel had more fees than I could afford. I attempted to explain the situation but the hotel denied any modifications or refunds. When I say I now will have to sleep in my car, that is not hyperbole. The reservation was made through a 3rd party and the hotel wasnt made known until after I paid as it was a flash deal. The fine print was not shown until after the reservation was booked. Given the urgency and severity of my situation, I had no choice but to chance the kind of hotel I would get. I want Omni Hotel to provide a full refund as Im now currently under the worse financial hardship of my life and have no additional support system. I am at a loss of what to do.
Business Response
Date: 01/02/2025
Thank you for giving us the opportunity to address your feedback. We are unable to locate a reservation under your name. Could you please respond back with the following helpful information:
-Location of the stay
-Dates of stay
-Name as it appears as the primary holder on the reservation
-Confirmation number beginning with 400
In Order for us to conduct research, and follow up with the complaint?
Customer Answer
Date: 01/02/2025
I have reviewed the business response and accept this resolution. I was able to work it out at the hotel and everything worked out great. Thank you!
Initial Complaint
Date:12/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im currently staying overnight at Bedford springs. I came here to have a Christmas dinner with my grandparents. This was the worst experience Ive had in my life. We got the 4 course meal and it was unbearable. We waited 45 minutes to get bread and my grandmother waited 30 extra minutes to get gluten free bread. It had been sitting at the window. The guy checking presentation was one of the rudest people Ive ever met and when we got our appetizer (it was 1.5 hours later), the pita was Burnt. I sent it back and he was complaining about me. I have a pic of the pita bread. I then waited 3 hours total to get the dessert. We are literally the last person here right now. It is absolutely embarrassing. The food was cold and the managers clearly didnt care. The server was rude as well. my gram was unable to eat with us because it took so long and took her things home. She was fully charged and we were all fully charged. not to mention, my room had water stains all over and what appears to be blood or something on the curtains. This whole thing is absolutely terrible and I cant believe this place is supposedly so great. I am so disappointed and Christmas is ruined. I will never ever come back the reservation was under my grandmothers name ******* ********.
Business Response
Date: 12/30/2024
Thank you for giving us the opportunity to address your feedback. The details of your stay and interaction with the team at the hotel have been reviewed. We apologize that you had issues. The information you have provided has been submitted directly to the hotels management team so they may further review this with their staff directly. We have requested they follow up with you within 72 hours in regard to this experience.
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had visited the ******** (The Omni ***************** on Sunday 12/8/24. We ordered 2 drinks and an appetizer. I decided to pay with my debit card for that night. I specifically told the server DO NOT CHARGE THE ROOM. On Thursday 12/12/24, we noticed a charge from that very night to the room. When we confronted the front desk, we were informed that the manager was in a meeting and will look over everything. I even showed them my receipt in question which shows my card number. She noticed that the charge from the room for that very night was more. This means the server took it upon himself to charge our room MORE than what the entire cost was applied to my card! Now we are having no help from anyone regarding the fraudulent charges posted on our room charge.
Business Response
Date: 12/18/2024
Thank you for giving us the opportunity to address your feedback. We were unable to locate a reservation under your name. Could you please respond back with the following helpful information to further research and resolve your complaint:
-Location of the stay
-Dates of stay
-Name as it appears as the primary holder on the reservation
-Confirmation number beginning with 400
Customer Answer
Date: 12/18/2024

******* ***** & ******** *******
room # ***
Omni **********************;
40058573131
12/8/24-12/12/24
a server named ***** at Rib Room made a fraudulent charge to our room eve after being told NOT to put on room account. He even added more to the total than what was orginanlly charged to my debit card.
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Omni Severin, ************* Oct 12, 2024. Room booked through ************ reservation #**********.We arrived at check-in time to be informed our reserved room was not available, and a inferior choice was offered. Check-in staff offered a $150 refund but indicated we would have to inform *********** to contact Omni to ******************* claimed they were unable to get in contact with the Omni personnel. *** **** of Omni indicated she had resolved issue with ************ however, *********** does not indicate such. Further attempts were made to contact Ms. ***** with no ********** the end, *********** offered $27 for our troubles. Omni provided nothing.
Business Response
Date: 12/02/2024
Thank you for giving us the opportunity to address your feedback. The details of your stay and interaction with the team at the hotel have been reviewed. We apologize that you had issues with the room selection, We issued a bill adjustment $175.50 back on 10/18/24. We appreciate your comments. Please know that your patronage of Omni Hotels is valued, and we would welcome the opportunity to serve you in the future.
Customer Answer
Date: 12/03/2024
I am rejecting this response because:
No such credit has been received. Omni is unclear about with whom they have filed a "bill adjustment". ****************************; Me? Attached is my credit statement showing no credits of $175.50, but a "sorry for your bad luck" token of $27 from ***********.
Omni needs to generate some evidence here of their efforts or contact *********** at *************************************** so as to resolve this issue immediately.
Customer Answer
Date: 03/06/2025
Omni eventually provided marginally satisfactory response to complaint. I consider the matter resolved.
Initial Complaint
Date:11/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 14, 2024, I checked into the Omni Dallas Hotel as a paying guest. On November 15, 2024, I was wrongfully arrested for "criminal trespass" while in the hotel lobby. Despite being confirmed as a guest by hotel security, I was detained without proper investigation. During the arrest, my belongings, including my work computer, car keys, and court attire, were left in my hotel room. These items are still in the hotels possession, and I have been unable to retrieve them despite repeated attempts. I believe the hotel does not want to return my property because they know that'll show I was not trespassing. Additionally, the hotel refunded my stay while I was in custody without notifying me, and I discovered they falsely claimed I had checked out of the hotel on November 14. This was not true, as I used the room and was billed for services on November 15, prior to my arrest.I have tried to resolve this issue with the hotel, but they have not returned my belongings or clarified why the arrest was escalated without cause. The wrongful arrest and the hotels mishandling of my property have caused significant financial and emotional harm, including loss of professional work, reputational damage, and fear for my safety when returning to ****** for court proceedings related to this incident.I respectfully request the return of my belongings, an explanation of the hotels actions, and accountability for the improper handling of this situation.
Business Response
Date: 12/03/2024
Omni Hotels and Resorts disputes the account. The guests behavior in the hotel lobby and outlet precipitated the involvement of the ************************* Repeated requests to return to his room were ignored. Mr. **** left the lobby only to return shortly and continue to exhibit inappropriate behavior and use of abusive language. Omni Hotels and Resorts has the right to refuse services. In cooperation with laws enforcement, Mr. **** was asked to leave and was given the opportunity to receive his belongings directly from hotel staff. Mr. **** refused. Given this, Omni turned over his property to the police. An inventory of the items collected by the ************* was provided to Mr. **** and he retrieved his items from the police on November 25th.
Customer Answer
Date: 12/07/2024
I am rejecting this response because:
Omni Hotels and Resorts' account contains several inaccuracies and omissions that do not align with the facts.

Omni claims my behavior precipitated the involvement of the ************************. However, they have refused to release surveillance footage that could substantiate or disprove this claim. Interestingly, they threatened to sue me for defamation if I did not retract my statement that Omni discriminated against me based on my race. I have not retracted the statement. Omni has the resources to sue if they believe their position is correct, why havent they? Its because Omni knows they have changed their account multiple times and the footage would expose these inconsistencies.

Omnis response states I was asked to return to my room, which directly contradicts their claim that I was trespassing. If I was asked to return to my room, then I was clearly recognized as a paying guest, and the trespassing charge is unfounded. Initially, Omni claimed my guest status was discovered after my arrest, during a call I made from jail. Later, they claimed I had checked out before the incident occurred. Their most recent explanation, that I was refused service, still omits relevant details about why I became upset. The fact is, I asked for an apology after being chased around the hotel by their employee, which made me feel racially profiled. Omni has conveniently left out this earlier exchange and my reasonable request to speak to a manager. Unfortunately, the same employee turned out to be the manager, further escalating the situation.

Omni now claims I was asked to leave and offered the chance to collect my belongings, which I allegedly refused. This is misleading. I sought confirmation of my reservation status before leaving, as any reasonable guest would. I never received confirmation of my booking when I checked in, which is unusual and suspicious. How can a guest be arrested for trespassing without first being given proof of their booking or escorted to collect their belongings? Omnis actions were enabled by their use of an off-duty officer who did not call 911, thus avoiding any independent review of the situation.

Omni claims to have turned over my belongings to the police on November 22, 2024, but police records show the items were not received until November 25, 2024. Omnis response conveniently references when I picked up my belongings but avoids addressing the date they claim to have handed them over. Additionally, my Cartier glasses and Apple Watch are missing, and Omni has failed to provide any explanation for their disappearance. My decision not to collect my belongings on November 15 was prompted by their refusal to provide proof of my booking, a refusal that appeared to be a deliberate attempt to cover their tracks.

While Omni has the right to refuse service, that right does not extend to racially profiling a paying customer or failing to provide proper documentation of a reservation and refund. To date, I have yet to receive proof of my booking. I believe this omission is an intentional effort to weaken my defense in the pending criminal trespassing charges resulting from this incident. Omni has sent me a reservation confirmation for my stay on November 14, 2024, that leaves little doubt as to Omni's intentions in this matter. The reservation in question shows that I had to check in on November 14, 2024, at 4 PM and check out on November 14, 2024 at 11 AM. This reservation confirmation was sent to me on November 19, 2024. That day, an Omni employee told me on the phone that she had gotten clarity on my arrest and that I checked out of the hotel immediately after checking in. I have an audio recording of that and a few other calls. Omni has ignored all these points in my communications with them so far.

Omnis mishandling of this situation has caused significant harm to my personal and professional life, including damage to my reputation, emotional distress, and financial losses. I respectfully request that Omni:
- Provide me with a confirmation of my booking
- Provide a full and transparent explanation for the discrepancies in their timeline and handling of my belongings.
- Release the surveillance footage that Omni claims supports their account.
- Compensate me for the missing items and the damages caused by this incident.
Thank you for your attention to this matter.
Sincerely,

Junior ****** ****
Business Response
Date: 12/09/2024
Any further contacts on this matter will be directly with our legal team.
Customer Answer
Date: 12/09/2024
I am rejecting this response because:
Omni Dallas Hotel continues to refuse to provide a copy of the receipt evidencing the refund and cancellation of my booking. This refusal appears to be an attempt to avoid contradicting their prior claim that I was not a guest at the time of my arrest, a claim they have yet to retract. Despite this, they have issued a cease-and-desist letter acknowledging that they knew I was indeed a guest.
It is deeply troubling that a reputable business like Omni would choose to withhold information that could clarify the circumstances surrounding my arrest, while threatening me not to say it was on account of my race. They have access to footage and all relevant information that could demonstrate whether my arrest was justified, yet they appear to be prioritizing damage control over transparency. Their actions have had a significant negative impact on my career, and I am seeking accountability for their handling of this matter.
Initial Complaint
Date:09/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently made reservations at the ****************************** for five night with two rooms. When I made the reservations a deposit was made for $460.74. The desk person explained to me he could save me hundreds including my down payment if I selected a villa for $2,120.07 total, and that the $460.74 would be returned to my **************** card. When my stay was completed I went to the front desk and was explained that the $460.74 would be returned shortly to my account in less than two days. Three weeks have gone by and the accounting department refuses to return my money do to their bad personnel training. I dont take this Villa to pay additional money and room with my daughter and her husband when we had two rooms reserved. Im a Vice President of a *** police Union and will advise the board members across the ** to not entertain staying at non of the Omni resorts regardless of price. I dont want anything for free just what I agreed.
Business Response
Date: 09/06/2024
Thank you for giving us the opportunity to address your feedback. The details of your stay and interaction with the team at the hotel is currently under review and a member of our time will be in contact with the guest shortly.
Customer Answer
Date: 09/06/2024
I am rejecting this response because: I have attempted to resolve this matter with the hotel with negative results. I have been completely honest in the matter and dont want to receive any benefits that I was responsible for.
Business Response
Date: 09/10/2024
Good afternoon ******************, The request for the $460.74 refund has been denied due to the signed folio. The agent explained that the authorization hold would be released upon check-out if the reservation did not incur any incidental charges. I understand that you might have interpreted this to be the same as the deposit. I apologize for any misunderstanding.. Please let me know if you have any additional questions or concerns.
Initial Complaint
Date:08/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was an incident at the *********** in ******, Ca where an employee broke into my room. They stated they would switch my hotel and accommodate me at no charge and now refuse to honor this.
Business Response
Date: 08/22/2024
Thank you for the opportunity to address your feedback and concerns. after reviewing the guest complaint and details of the attached reservation, the otel in questioned is not one of the OMNI hotels brands, we are not affiliated with Hilton hotels. Please let us know if you have any questions or concerns.
Customer Answer
Date: 08/24/2024
I am rejecting this response because:
Theres no response attached to this reply.
Business Response
Date: 08/25/2024
Thank you for giving us the opportunity to address your feedback. The detail of your stay is very unfortunate. However, the Omni Hotels and Resorts does not own, nor do we have a location in ******, **********. The attached correspondence received from guest, as the proof of the hotel stay reads Hilton Hotel. Omni Hotels and Resorts are not affiliated with the Hilton Hotel. We asked that this complaint be closed, no further investigation from Omni Hotels and resorts would be deemed necessary.
Customer Answer
Date: 08/25/2024
I have reviewed the business response and accept this resolution.

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Omni Hotels (Corporate Office) is NOT a BBB Accredited Business.