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Business Profile

Ice

Reddy Ice

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Reddy Ice's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reddy Ice has 76 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have contacted Reddy Ice at the following number **************) on the 7th of March about there ice machine not freezing and we were losing ice. They made a ticket and said they would sent someone out. On March 11, I called the same number and then person told me that someone should have been out on the 9th however since that didn't happen he would escalate the ticket. On March 11th and 12th we turned in requests to have the machine fixed via Reddy Ice app. March 13th we have lost $203.00 worth of ice because their machine is broken and is not working. I have again today called the number above and was told the would reach out to someone to try and get an update. Not only have we lost the $203 but other sales because we can not house ice and it is in the middle of spring break in our area. Very disappointed in the way we are discarded and the money we are losing.

    • Initial Complaint

      Date:09/21/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reddy ice failed to deliver ice for over a week , with no possible delivery date. We have put a request last week 9/14/2022 , and as today 9/21/2022 3:40 pm , no delivery yet. I have called their customer service on 9/19, 9/20 and today and they have not provided any update. monday 9/19 they said someone will contact me . 9/20 they said it will be delivered on 9/20 or tomorrow 9/21. Today I called again and again I was told someone will contact me . But I need delivery, my business is being affected.
      All through summer 2022, we have had delivery issue since they had bought off their competitor
      my 2 cents:
      Since we are a franchisee, we HAVE to use them. But as a small business owner , this is one of the simplest consumable products , i do not understand , why this is causing so much problem

    Reddy Ice is NOT a BBB Accredited Business.

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