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Business Profile

In Home Child Care

Handprints Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in In Home Child Care.

Complaints

This profile includes complaints for Handprints Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Handprints Academy has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Handprints Academy

      2505 Farrington St Dallas, TX 75207-5900

    • Handprints Academy

      900 W Grove St Kaufman, TX 75142-1826

    • Handprints Academy

      310 W Belt Line Rd Cedar Hill, TX 75104-2007

    • Handprints Academy

      3401 W Stan Schlueter Loop Ste 2 Killeen, TX 76549

    • Handprints Academy

      702 S Hampton Rd Dallas, TX 75208-7817

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Academy credit card is a way to fraudulently bill the card holder.This credit card is a way to defraud the carrier. I opened an account and got the card. Never used it so I called to close the account. ********************** notified me that I had a balance of $68, all from interest. So I didn't argue and zeroed out my account. I had the person on the phone confirm numerous times my account was closed and no further action was needed. This happened in June 2021. I just received a bill for $288 even though the bill states this is a closed account. I called up and the supervisor said that my closed account was charged $2 interest fee on July 2022 (one month after it was closed). I was never notified and it accumulated late fees and more interest. The supervisor refused to zero out the account and threatened to send it to collections. I have never used this card and if I pay this last balance, I will have paid $350+. This is fraud through and through and I'm not sure what to do. I'm speaking with my lawyer but not too hopeful going up against a massive company like this.

    Handprints Academy is NOT a BBB Accredited Business.

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