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Business Profile

Insurance Adjuster

AJL Claim Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Adjuster.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, November 25, 2024, I contracted with AJL Services / ****** ****** to complete an independent appraisal on our home property as part of All State's Appraisal process on my home claim #**********. On November 25, 2024, I paid AJL Services / ****** ****** $1,623.75 for this service. ***** ***** is the All State Adjuster assigned to our claim now through the appraisal process and can be contacted at the following email address to confirm our home claim: ********************************************************* Please note that **** ****** was my initial or original adjuster on the same claim prior to going into the Appraisal Process with ***** *****. I mention this because I show a documentation going to **** providing him an Estimate of Damages and Appraisal Demand, which is required by my All State insurance policy.On December 12, 2024, ****** ****** sent me an email message recusing himself of the appraisal process for reasons un-stated. I have a copy of that email. I am simply wanting a refund of the $1,623.75 because he never completed the appraisal process. I have attempted to contact him on multiple occasions for payment, and he keeps giving me the excuse that "the check is in the mail". To date, I have not received my refund for AJL Services / ****** ******. Since then, I have had to hire an alternative appraiser to push the appraisal process forward with All State. Again, I am just wanting a refund of $1,623.75 for the monies I paid with no appraisal services completed. I have notified All State of AJL Claim Service / ****** ******** decision to recuse himself from my appraisal. Please advise on any assistance you can provide to get my refund. Thank you for your review and consideration.

    Customer Answer

    Date: 01/03/2025

    AJL Claim Service / ****** ****** has refunded the full amount of $1,623.75 to me and his check has cleared my bank institution.  Please close out this claim or case number with the BBB.

    Thank you.

    Sincerely,

    ******* **********

AJL Claim Service is NOT a BBB Accredited Business.

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