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Business Profile

Lawyers

Thompson Law

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Thompson Law's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thompson Law has 11 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My case has been stagnant ever since a "demand letter" was reportedly sent to the insurance in October.

      Every time I contact the office, Mr. ********* has the same update as he did in October, stating that nobody has answered his voicemails he left an employee with the insurance firm.

      Is my case supposed to wait on someone who is apparently not going to return voicemails tomorrow or next year??

      It doesnt take common sense to figure out that Plan A is a failure and to probably start thinking about a Plan B, like a good law firm should and wouldve already done without needing their clients to babysit them.

      Business Response

      Date: 03/17/2023

      Business Response /* (1000, 5, 2022/12/19) */
      Client's accident occurred on 3/22/2022;
      Client ended treatment on 8/08/2022;
      Client signed up with us on 9/08/2022;
      Treatment Paralegal reached out to client to discuss case status, providers and records and bills on 9/13, 09/14, 09/16, 09/21, 09/22, 09/23, 09/26, 09/27, 09/28, 09/30, 10/04, 10/05, 10/06, 10/07, 10/11, 10/20, 10/21, and 10/25/2022;
      Attorney checked with former attorney on 10/11 and 10/13/2022 to secure any bills or records they may have on behalf of client;
      Attorney checked with adjuster on 10/13/2022 to see if they already have any bills or records (client had filed for personal injury protection prior to hiring us);
      Attorney contact with client 10/11, 10/19, 10/25 and 10/26/2022 as to status of records and bills;
      We obtained bills and records on 10/25/2022;
      Demand was drafted on 10/26/2022;
      Attorney reviewed and approved demand to be sent on 10/27/2022;
      Received notice that the demand did not go through on 11/1/2022 and resent the same day;
      Insurance companies are typically allowed up to 45 days to respond per the **************** ************ (***);
      Called the insurance adjuster before the 45 days on 12/8/2022 to confirm receipt of demand;
      Adjuster confirmed on 12/09/2022 that demand was received;
      Negotiation Paralegal contact with client on 10/27, 11/16, 12/15/2022 to give status of demand.
      We understand the client's frustrations with an unresponsive adjuster, but the *** does permit them this amount of time to assess a case. We are now in touch with the insurance company and the case is moving forward, so I believe this issue has been resolved.

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