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Business Profile

Marriage Counselor

Child & Family Guidance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marriage Counselor.

Complaints

This profile includes complaints for Child & Family Guidance Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Child & Family Guidance Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 27th ******* ******( I believe is a nurse for the facility) on December 4th ******* **** psychiatrist from this facility. (********* ***** patience and ******* ******* is my primary that is aware of this situation and the license pharmacist from ****** Rockwall provide the information of the person who prescribed the medication on December 27th)On November 27th ******* ****** (who I thought was ******* **** the person that I was supposed to see on my first visit, diagnosed me suspecting ****************. From November 27- December 3 taking medication: -Queriapine Fumarate 50mg at night -queriapine Fumarate 100mg after 2 weeks -********************** 2mg at night -*********** 100mg half table twice a day First visit of the person who was pretending to be doctor **** (facility never clarify was someone else) November 27th. Incident happened December 2th 1:45am in my bathroom Ive had palpitations and dizziness I blackout and fell hit my head and short loss of memory, during the same day at 8:45am I call Pionner healthcare clinic they take me right away to check on me because I was having delusions and sort of cognitive impairment so they order me to take a CT scan or go to the ** same day.Was not diagnosed or history of medication of this matter. Only condition is sleep apnea, PTSD, OCD, anxiety and depression from therapist ***** ******, he mentioned that I have autism neurodivergent triggered by my trauma.Previously was treated by **** ****** therapist over a year. I went to this facility for recommendation of *************** (resources for living ) to treatment for my PTSD. There is not discharge ******* **** on December 4 she prescribed ********** 5mg. (I havent pickup from the pharmacy) I reported the incident with the supervisor and management that havent reached out to me yet. I have called them several time. Im the one who have been trying to get in contact with the facility management

      Customer Answer

      Date: 12/11/2024

      Ive tried several times to contact the management of this facility without success. I would like to get some referrals so that way I can get better assistance specifically in the legal matter for neglecting the patients 

      Customer Answer

      Date: 12/16/2024

      I havent hear anything from this facility yet

    Child & Family Guidance Center is NOT a BBB Accredited Business.

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